San Antonio — Following the passing of his mother, Oscar Sanchez traveled back to his home country of Spain in order to spend some much-needed time with his father—10 days, in fact. Sanchez, the president and CEO of Kyocera Document Solutions America (KDSA), used some of that Read More

You may not be familiar with American theologian Reinhold Niebuhr, but his Serenity Prayer has been repeated, co-opted, modified and used for decades in both religious and secular contexts (it was actually coined Serenity Prayer by Alcoholics Anonymous in the 1950s). Written Read More

As we open this month’s State of the Industry report on in-house leasing, one of the most popular talking points among our panel of dealers was the need to provide those end-users who were hardest hit by the pandemic—read: the most cash-strapped—with options to navigate their Read More

Suffice to say, Sharp Business Systems is quite fond of the effort Melani Patterson puts forth on a daily basis, as evidenced by the six promotions she has received since 2010. But this associate vice president of sales strategy and an industry veteran of nearly 25 years can Read More

In conjunction with this month’s State of the Industry focus on leasing, we’ve assembled an august group of standalone financing companies and industry manufacturer leasing arms to provide some behind-the-scenes perspective. They’ll shed insight into the modifications that have Read More

One could say Joseph Contreras is living a charmed business life. From an Xs and Os standpoint, one could call it 75% coordination and 25% execution. The luck variable isn’t factored in here; while Contreras may modestly confess to good fortune, nothing has been left to fate. Read More

It’s never easy being the leader of a $50-plus million office technology dealership, and many executives have pondered how much more productive they would be if they could clone themselves to divide and conquer the day-to-day tasks. Systel Business Equipment may have many Read More

Competitive advantage is at the heart of every viable office technology dealership. In a landscape where resellers are touting much of the same equipment and many of the same services as the dealer down the street, developing a point of differentiation—no matter how perceptibly Read More

The start of summer is still nearly a month away, but merger and acquisition activity has already reached a boiling point. And by all indications, the level of activity may actually be increasing in the weeks and months to come. While on the subject, make sure you check out a Read More

The history of professional sports is replete with tales of young phenoms who burst onto the scene fresh out of college or the minor leagues and dominate at the highest levels. The prospect label is quickly replaced by “budding superstar,” and all eyes fixate on this wunderkind Read More

While there seems to be enough action to whet everyone’s beak in the M&A theater, it seems some companies are finding that just one deal during the course of a month’s time isn’t quite enough. That is the case for both Phoenix-based Flex Technology Group (FTG) and Doing Read More

It is interesting to trace the professional journey taken by Trevor Akervik. In late 2001, he joined Marco of St. Cloud, Minnesota, as an entry-level sales rep. Twenty years later, he celebrated his birthday and anniversary with the company by being named the chief operating Read More

M&A activity continues at a brisk pace with a pair of deals that were announced too late for inclusion in our May 6 newsletter. That’s essentially four deals in a week’s time, and a number of dealers have intimated they are on the brink of closing out additions to their Read More

When the subject of action bias is mentioned, inevitably the topic of “analysis paralysis” is invoked. When confronted with challenges, sometimes leaders sink into the trap of being afraid to move forward and fall back on measured and deliberate approaches. That is the exact Read More

Call it indoctrination or trial by fire, but when Sam Errigo took the stage at last week’s Konica Minolta “Full Throttle” 2022 Dealer Summit, the recently named president and CEO stood in front of hundreds of dealers, partners and media during perhaps the most critical juncture Read More