There have been a number of what one might call business “storms” during the course of the past two-plus years. The most recent one in the world of Carolina Wholesale Group International/ARLINGTON calls for riding the perfect wave as opposed to riding it out. Larry Huneycutt Read More

At a superficial level, Tony Titone and his father, John, share a common career in that both of their lines of work involve putting ink to paper. As a 44-year veteran of newspaper production, the elder Titone did it the old-fashioned way, in a more physical, hands-on nature. Read More

John Visentin, the vice chairman and CEO of Xerox, perhaps best known for attempting to acquire a larger manufacturer competitor just prior to the pandemic, passed away unexpectedly Tuesday due to complications from an ongoing illness, the company revealed. He was 59. Since Read More

The room filled with analysts, press and industry friends had barely settled into its seats at Marco’s new facility in Minnetonka, Minnesota on May 24 when CEO Doug Albregts dropped a bombshell. Fueled by an ambitious new go-to-market strategy that shouldn’t require a single new Read More

Since interest rates have shot up as the Federal Reserve continues to battle inflation, which has reached a 40-year high, tomorrow’s borrowing trends have certainly been impacted. But to what degree remains to be seen. Factoring in supply chain disruptions—the inability of OEMs Read More

This month’s State of the Industry roundtable on leasing, consisting of standalone financing companies and industry manufacturer leasing arms, captured a robust assortment of opinions and reflects the rich assortment of lessors available to dealers/resellers and their end-user Read More

During the past two-plus years, much attention has been diverted to the remote working needs of end-users for obvious reasons. But the most successful dealer reps are those who have the ability to listen closely to their clients and identify opportunities to expand existing Read More

As president and CEO of a major industry manufacturer, Mike Marusic must be tempted to wear a fireman’s helmet to the office. Just like an effective FD captain, the leader of Sharp Imaging and Information Company of America takes a measured approach to the smoldering Read More

The word flat generally isn’t in Mark Miller’s vocabulary. But it was an appropriate description for the financial performance of Eakes Office Solutions in 2021. The Grand Island, Nebraska-based dealer certainly gets a mulligan due to the pandemic, as do all dealers. And frankly, Read More

This month’s State of the Industry report provides a reprieve from some tiresome topics that have dominated the industry press, namely A3/A4, supply chain sagas, chip shortages, rising interest rates and inflation. Plus, it won’t be long until economists start sounding the Read More

While this month’s State of the Industry report focuses on in-house leasing and financing, it has an underlying supply chain subtopic that, three years ago, probably would not have existed. Certainly, shipping/installation delays are hardly strangers to the office business, but Read More

Small changes, in the eyes of Mason Smith, can produce significant impacts over time. As the president and CEO of MTS Office Systems in Anderson, South Carolina, this can range from customer service tweaks to employee benefits enhancements and alterations that enhance internal Read More

The REIMAGINE dealer conference hosted by Kyocera June 1-3 represented the largest dealer-hosted event since the onset of the pandemic, with approximately 850 attendees representing 225 partner organizations at the JW Marriott San Antonio. Many dealers echoed a common sentiment Read More

This month’s focus on dealers who offer in-house leasing brings us to one of the most popular conundrums among our panelists: in mitigating supply chain issues, how do you prioritize where equipment goes between net-new placements and existing client upgrades? The backorder woes Read More

Perhaps in another life, Jodie Grice would’ve found a calling as a bomb squad tech in charge of disarming devices before they have a chance to detonate. While such a profession is both noble and brave—and likely carries with it a handsome compensation plan—it doesn’t leave much Read More