There was a time, not long ago, when cloud-based solutions aimed at the office space were met with skepticism, trepidation and even a dose of fear. The “host locally” crowd gradually dissipated to a fringe core of holdouts, however, based on two primary drivers: the pandemic Read More

On the strength of a new integration with ConnectWise, AgentDealer believes it is providing a valuable tool for dealers to not only simplify but more effectively handle their managed IT client relationships. With ConnectWise’s reputation as a preferred ERP for managed IT Read More

Managerial styles can differ. Some prefer a hands-on approach that provides insight into every aspect of the team and the projects it’s currently undertaking. Sometimes, it’s a fine line between deft oversight and micromanaging, and its proponents must be mindful of the impact on Read More

Football season is finally upon us, and whether you enjoy the NFL or parking on the couch each Saturday for a cornucopia of NCAA action (or both), there are several strategic elements of the sport that can be applied to the office dealer business. Let’s look at one in particular. Read More

For every proclamation that print is dead, one need not look any further than the image just to the left to know the next generation of stewardship is already among us. Sure, Kimberly Doyle’s photo makes us want to gaze in the mirror and check for wrinkles, but her youth masks Read More

When discussing software solutions that fortify dealers and their end-user clients, it’s difficult to wrap one’s arms around the totality of offerings on the market. Taking an extended walk down the list of major and meaningful titles is like an Academy Award winner trying to Read More

As the dean of the office technology manufacturer space at the ripe young age of 116, Xerox Corp. has experienced its share of triumphs and tribulations. Suffice to say, 2022 has challenged the venerable Norwalk, Connecticut-based OEM with unimaginably difficult and sobering Read More

Empowerment can be a tricky thing. Howard Hansen has little desire to be a micromanager, and the president of Valley Office Systems in Idaho Falls, Idaho, much prefers to have his 100-plus member team take ownership of decision-making when the opportunity arises. In the process, Read More

In devising an angle for this month’s State of the Industry report, “Cloud-y With a Chance of Profit: Dealers Champion Software Solutions,” we whipped out the old Merriam-Webster dictionary to set the proper context of software: “something used or associated with and usually Read More

The request for proposal (RFP) is music to the ears of any dealer. Unlike its cost-conscious brother, the request for quote (RFQ), it’s not a down-and-dirty search for the bottom line. The RFP is a blank slate of sorts, mainly because it is a client/prospect’s cry for help. Read More

Whenever Chris Johnson came to a fork in the road during his life, he tended to take the path littered with land mines—and it’s more literal than one might think. It’s as if confronting his greatest fears and weaknesses was a welcome challenge to be eagerly anticipated rather Read More

Dan Strull has growth on his mind, and the CEO of GoodSuite sees managed IT as a prime gateway. Thus, it comes as no surprise that the Southern California dealer’s latest acquisition will help facilitate that plan. Woodland Hills-based GoodSuite, a premier provider of Read More

Like sands through the hourglass, so are the days left to submit your application to be considered a 2022 Elite Dealer. Sorry, running out of analogies here, and the reference is a little obscure for those of us too young to remember soap operas. But you get the idea. Yes, Sept. Read More

Michael D. Kidd, 63, the president and CEO of U.S. Business Systems in Elkhart, Indiana, passed away July 5 due to complications from amyotrophic lateral sclerosis (ALS), also known as Lou Gehrig’s Disease, according to longtime friend and fellow company executive Ron Hulet Read More

It took two months, but your rep was able to hammer out a three-year deal with a much sought-after local school district. It’s late June, and this pact really punctuates what you feel will be a successful summer heading into the final quarter of the calendar year. Now’s not the Read More