If you’re trying to come up with a gift idea for Robin Fonck, a puzzle book might be your best bet. Or maybe a 1,000-piece jigsaw representation of the Eifel Tower. There are few things Fonck, the director of strategic technology for GreatAmerica Financial Services (GAFS), enjoys Read More

In devising the editorial thrust of this month’s State of the Industry report on women in leadership roles, our panel of dealer executives was asked, in hindsight, a wholly unfair question. The query: Do you make a conscious effort to develop women as leaders, and if so, what Read More

The office technology ecosystem is blessed to have a small but meaningful cadre of women leaders represented throughout the industry. Championing the cause of the next generation of women in executive positions is a responsibility we all share. In that spirit—and in conjunction Read More

Had Sarah Custer decided that she wanted to be a track star, the only question is would she be more suited in a role as a sprinter or a distance runner? After all, the vice president of sales operations for Distribution Management began her career working summers at the firm Read More

While women may account for a small percentage of executive roles among the industry’s leading manufacturers, there’s no denying the high quality of those among the ranks. Powerful and influential, their documented list of accomplishments and high level of visibility indicate the Read More

Don’t come at Scott Schnabel while spit-balling potential sales figures. The president of Frontier Business Products doesn’t want to speculate on just how high the Aurora, Colorado-based dealer can scale. When it comes to growth, everything’s on the table. Frontier isn’t a flashy Read More

A glance at the calendar shows that it’s 2023. So why is there still a dearth of women as high-level executives in the office technology space—or any industry, for that matter? The Helen Reddy “I am woman” train left the station in 1971, yet we’re still waiting for it to arrive. Read More

Relatively speaking, online commerce is a newer phenomenon, dating some 20 years. Entrepreneurs were finding ways to earn a buck through their www vehicles in the mid-1990s, but the dot-com bubble burst of 2001 effectively hit the reset button and saw Amazon—the unofficial king Read More

In a July 25 email to membership, the Business Technology Association (BTA)—an industry-leading organization with members consisting of office technology dealerships, resellers, manufacturers, distributors and service companies—outlined its position on Ninestar and Lexmark. The Read More

To paraphrase a popular book’s title, everything a salesperson needs to know, they learned by teaching kindergarten. Or, in the case of Justin Wagner, it was fourth grade. It’s no secret that there’s a correlation between being an educator and a salesperson. Success in either Read More

When it comes to traditional MFP/copier sales, industry dealers have established territory rights set forth by their manufacturer partners that dictate which geographic areas are kosher for doing business. Companies that offend this edict will have their assets seized, doors Read More

It’s not known whether Josh Craig has ever watched the movie “Barbarians at the Gate” or other business/finance thrillers, but the general manager of Docugraphics found out a little something about the world of mergers and acquisitions: he absolutely loves it! It only took one Read More

There’s no denying that Mason Olds is a confident man. Canon U.S.A., Inc.’s executive vice president of sales was flush from the sterling performance his company had unveiled to hundreds of dealer partner attendees—many of them from the sales, service and solutions end of the Read More

The enormity of her career growth and continued success is not something Debra Merritt takes for granted. Her twin sons like to point out that she used to work in the mailroom, and is now the group manager for commercial channel marketing, North America at Epson. While that Read More

For many dealers that have embarked on adding ecommerce platforms to their websites, the project stands as a great, unfinished symphony. The truth is, ecommerce will always be an ongoing project for dealers, regardless of what juncture they’re currently occupying. Once the site Read More