Leave it to the editors at ENX Magazine to state the obvious. But it really does bear repeating: the managed aspect of managed print services is the key to ensuring the next round of client renewals. At a time when generating net-new MPS accounts can be quite challenging, Read More

When he strolled out the doors of the Penn Technical Institute, Greg Burrell figured his stay in the world of office technology dealer technical service would be a brief one. After more than 20 years in the industry, however, the vice president of service for Doing Better Read More

Gene Fontana, 71, a warm and colorful figure who was well known throughout the imaging supplies circle, passed away Sept. 30 following a courageous two-year battle with an undisclosed illness, according to longtime friend and business partner Tom Ghyczy. Mr. Fontana was a “mentor Read More

How does a dealer/managed service provider best leverage its managed print services (MPS) program in arguably the most challenging era of the concept’s existence? Fleet management, break-fix, supplies fulfillment, security enhancement, cost certainty—these and numerous other Read More

The term “teamwork” is bandied about to the point that its meaning is lost in a cloud of clichés. Often cited as the key to success for many office technology dealerships, it’s a rather nondescript buzzword lacking in context and substance. But in times of turmoil—and suffice to Read More

It’s no secret that managed print services (MPS), as a talking point, has lost ground in the popular topic department to digital transformation and product diversification. We’ve read all the statistics about print declining 3%-5% yearly, a trend further hastened by the pandemic. Read More

Ordinarily, Larry White is nothing short of a Texas gentleman (and a Cowboys fan, but we can forgive that trespass). But as the president and CEO of Toshiba America Business Solutions took the stage at the Bellagio Hotel in Las Vegas for the 2023 LEAD Beyond conference Sept. Read More

There are many sound reasons to join an industry peer group. It’s not without commitment; if you show up at a meeting either hosted by a dealer or at a resort location, you should bring more than your swimming trunks and a tube of sunscreen. Your input is what makes these Read More

Patrick Layton will always fondly recall the most memorable day of his 25-plus year technology career. After all, it’s not often that one receives a raucous ovation from more than 700 people, not to mention the promotion of a lifetime. Layton, the vice president of managed IT Read More

In June, it was announced that global printing and imaging giant Ninestar and eight of its Zuhai, China-based subsidiaries had been placed on the Uyghur Forced Labor Prevention Act (UFLPA) Entity List, which bans imports into the United States those goods produced through what Read More

Of all the values inherent with being a member of a peer group, a notable one is insight into a potential new revenue stream, an offering that may be somewhat off the beaten office dealer path, but still may be a source of incremental dollars. Let’s be honest, there are no Read More

Join the imaging technology sector and explore the world! That statement might not be found in any marketing or recruitment materials produced by our industry’s manufacturing community, but that didn’t stop Michael Mathé, the chief of operations and sales enablement for Konica Read More

When an office technology dealer takes time out of his/her busy schedule to attend a peer group meeting, the content of presentations and discussions must yield tangible benefits/insights that can be leveraged back at the home office. The time and expense involved dictate as Read More

Sept. 15, deadline day, has arrived for the 2023 ENX Magazine Elite Dealers submission process. Have you submitted your application to be included in the industry’s only who’s who of office technology dealerships? If not, please don’t delay. We understand this is a tough time of Read More

One could make a case for Matthew Salzano being a quick study. The vice president of Network Digital Office Systems had an epiphany early in his brief career as a salesman when he closed out his first six-figure deal, one that provided valuable perspective. Salzano would Read More