We’re sending our March State of the Industry report on corporate culture into overtime. Or April, whichever you prefer. This magazine was “raised” not to waste any information dealers may find valuable. This final look at corporate culture offers sources for developing and Read More

Tom Fleming, a former typewriter salesman in St. Louis who went on to launch Distribution Management—an industry-leading national distribution and fulfillment organization with six locations—passed away March 29 at his home. The company founder and chairman, Mr. Fleming opened Read More

It’s been a whirlwind start to 2025, with a trio of events on my docket—Executive Connection Summit, Sharp Road Show and Xerox Global Partner Summit—spanning a seven-week period from late January to mid-March. We all have our share of airport horror stories, most of them centered Read More

Few things in this industry stir the imagination as much as a major acquisition. Last December, we witnessed a pair of jaw-dropping deals on both the dealer and manufacturer fronts. Donnellon McCarthy Enterprises virtually doubled in size with its acquisition of Ohio Business Read More

Matias Aramburu is looking to save his dealer clients and their end-users a good deal of money by offering them copier and printer stands from Quick Quality Cabinets (QQC). But don’t get him wrong—the 30% savings when compared to OEM alternatives is a compelling reason to opt for Read More

Artificial intelligence (AI) is here to stay in the estimation of Kevin Jackson. And that’s just fine with the president and CEO of Advanced Business Equipment (ABE) of Asheville, North Carolina. In a year that proved to be the most taxing in the company’s 44-year history, AI Read More

What’s the motivation to be an active player among dealers seeking to grow through mergers and acquisitions (M&A)? Let’s kick around some of the more obvious reasons: Is it the desire to scale to a certain revenue or profit level? Is it a quest to expand the geographic Read More

Many HR folks would argue that cultivating a desired culture is perhaps the toughest task to accomplish from a personnel standpoint. And no one would dispute that degree of difficulty; going from the culture you have to the type you, as an executive, would like it to be is Read More

Putting on a dealer event that entails bringing 600 partners from around the globe for a three-day meeting can be exhausting. Just ask John Bruno, president and COO of Xerox. That means milking as much of those 24 hours a day as humanly possible for meetings. And when your Read More

Where is Phil Collins when you need him? Apparently, not in the global financial sector. So when the longtime Genesis front man and drummer crooned about “there must be some misunderstanding,” he didn’t have the Xerox acquisition of Lexmark, especially the price, in mind. A bit Read More

One thing Steve Bandrowczak knows all too well is that change is constant and an inevitable. The CEO of Xerox stood tall and proud as he addressed the opening day of last week’s 2025 Global Partner Summit at the Resorts World Las Vegas and made one thing abundantly clear: the Read More

When there’s significant change at the core executive level of a dealership, the degree of transition difficulty can sometimes depend upon how involved the previous regime was in the selling/account acquisition realm. Popularity must also be taken into account. Is the outgoing Read More

Barbecues. Bowling. Pot-luck dinner. Driving range at the local Topgolf. Ax throwing. Panic room. Paintball. If you’re looking to get involved in activities that will foster even more camaraderie within your dealership, there’s certainly no lack of options. As with anything, Read More

Popeye may have relied on spinach to flex impressive muscles, but Xerox packed even more of a punch during this week’s 2025 Global Partner Summit at the Resorts World Las Vegas from March 10-12. The Norwalk, Connecticut-based manufacturer’s performance enhancers Read More

The age-old idiom “too many cooks in the kitchen” raises an obvious point about corporate collaboration as it applies to decision-making and shaping the future trajectory of a dealership. As much as we’d like to trumpet that everyone has equal input, in reality it’s simply not Read More