March 27, 2019

Any time a consumer is required to purchase a product or service with greater capacity than is needed, that consumer is being asked to pay extra for something that will never be utilized. But as we transition to a pull economy, the tolerance for over-supply is being eliminated. Read More

Last year, when I produced a video describing the Staples/DEX Imaging scenario, many people said it would never happen. But to envision that scenario, it was just a matter of using some imagination. In our industry, it’s imperative for leaders to use the power of their own Read More

Not many things are more important than understanding your customers. Since the fall of 2003, GreatAmerica Financial Services has been active with office technology industry peer groups to do just that. Our industry presence and deep understanding of the challenges and Read More

After 35 years in the industry, Bob Moore has learned several irrefutable truths. First, a provider is only as good as the people behind it, which includes employees, partners and suppliers. Second, no entity can last 40 years without adapting to changing technologies and Read More

With the Seattle Space Needle looming in the backdrop of the company’s block-wide main campus, Copiers Northwest has some impressive technology and retail heavyweight neighbors in the form of Amazon and Facebook, with Microsoft a short distance away and Google soon to set up shop Read More

At the risk of ending up on Bernie Sanders’ newsletter distribution list, we operate under a capitalist system that enables businesses to acquire vast amounts of properties, resources (both tangible and intellectual) and advantages of scale. This can create a distinct chasm Read More