December 27, 2018

LPI has noticed an increase in cases during which the above-named models will not turn on, failing with a “no power symptom” message. After verifying the printer has a good power source, replace the HVPS/LVPS main power supply # RM2-6301, and see the printer’s service manual for Read More

Demystifying the Magic of a Nifty Little Invention Known as Stabilant 22 Well known in the automobile, audio equipment and aerospace industries, Stabilant 22 remains relatively unknown among copier- and printer-repair technicians. So this month, we’ll look at why it’s so valuable Read More

Over the last couple of years, I’ve spent time with some of the best-known consultants and analysts in our industry, both in person and through attending the training and webinars they produce. In off-the-record comments, the most-common fear about the industry and financial Read More

There are only two types of prospects: those who are looking for your products and services, and those who aren’t. If you want to grow sales in 2019, you’ll need to find ways to connect with both groups: Prospects who are actively looking for solutions to their problems need to Read More

Lake Forest, CA (Dec. 20, 2018) — Keypoint Intelligence recognizes Toshiba America Business Solutions’ innovation in document solutions for the logistics industry by presenting the tech innovator with a prestigious BLI PaceSetter 2018-2019 award for the Logistics market. BLI Read More

Laurie McLevish, sales development manager at Print Audit and Education Committee member for the Managed Print Services Association (MPSA), presented on the importance of business reviews at the BTA Capture the Magic event in early December. I was lucky enough to be in Read More

An MSP company has a longer sales cycle than most businesses. Urgency can be a hard concept to impart when trying to close with the sort of clients you need to. The following are tips to assist sellers on your team in this regard: Communication of Scarcity Your MSP company may do Read More

It seems that 2018 flashed before our eyes in a heartbeat, leaving nothing but a fond memory from a year awash in black ink on the financial ledger. MFP and copier placements may be flat for some, but many companies managed to wring out a respectable margin during the course of Read More

Early in his career, Joe Contreras’ lunchtime drive would take him past a Toshiba facility. The Texas A&M product was employed with a smaller organization, where he was involved in the PC networking hardware sector. Yet, seeing the Toshiba building in person stirred his Read More

Sacramento, CA (Dec. 21, 2018) – As a result of the devastation caused by the California wildfires, Flex Technology Group (FTG) is donating over $10,000 to the American Red Cross. Originally an initiative led by Caltronics Business Systems, the entire FTG family of companies came Read More

Phoenix (Dec. 26, 2018) — LD Products, a leading U.S. distributor that ships an average of 50,000 cartridges per day, is proud to release a new video to educate dealer principals on how LD’s new premium quality Gold Line new-build toner cartridges can offer better quality for up Read More

Smithtown, NY (Dec. 26, 2018) — Prosperity Plus Management Consulting, Inc. today announced that it advised Darrell Campbell of Campbell Business Machines in its sale to Central Business Systems. Headquartered in Belle, WV, Campbell Business Machines (CBM) is a long-standing Read More

As part of our state of the industry look at the trends and issues that shape the way we do business in the office technology sector, we’ve gathered a cast of major industry figures to interpret the events of 2018 and the lessons that can be applied moving forward. Our roundtable Read More