August 28, 2016

Issue/Problem: 31.13.02 Jam in document feeder Cause: If this error is a result of changing the printer’s formatter board, be sure the 512 MB RAM chip was transferred from the original board to the replacement board. If not, the above error will appear. If the error appears on Read More

With the Rio Olympics just completed, much was made of the USA Men’s and Women’s basketball “Dream Teams” for the caliber of the talent assembled. There was no doubting the quality of each of those teams, groups where the last player on the team was probably as good as or better Read More

One of the most important factors in the success of a copier dealership is the commitment to training. In my time working with dealers, one common factor in each of the most successful dealers is their investment in training. The successful dealers make sure that each technician Read More

I once heard an economist in Washington, D.C. speak about the attributes that make a great business leader. He shocked me when he said, “Most business owners today are a joke and very few understand the fundamentals of business.” He continued, “Without understanding business Read More

NATIONAL Business Equipment (NATIONAL) CEO and President, Scott Mueller, points out that it was important to establish a specific culture at NATIONAL because he knew they were going to experience rapid growth. Mueller says, “The first thing I spoke to our team about was the core Read More

“How memorable are you?” That was a question that plagued me over the last few days. Who will remember you after the trade event wraps up and the circus moves to the next town. I am coming off of two back-to-back events over the last week. CompTIA in Florida, BTA in Las Vegas. Read More

Supplies Network has come a long way since founder, Tom Fleming, recognized the business opportunity in selling replacement ribbons. Today, it is a global leader in the wholesale supply of imaging consumables, hardware and services and employs over 300 people in six locations Read More

Celebrating its 40th year in business, Usherwood Office Technology has come a long way. Charles Usherwood started at the New York Telephone Company straight out of high school, then on to the National Cash Register as a technician before opening Ontario Business Machines 40 miles Read More

Earlier this year, Actionable Intelligence and ENX Magazine co-hosted a webinar entitled “The State of the Hardcopy Industry in 2016.” During this one-hour online event, which was held on June 16, we explored current market conditions and product introductions. In this artic Read More

Probably no segment of the office technology industry has undergone as much upheaval in the past 10 years as the domestic third-party supply business. At one point there were over 1000 companies of every size and representing every state in the country. Margins were huge and the Read More