April 1, 2014

What Do Your Employees Think About Your Company? Senior managers and dealership owners are periodically responsible to officially evaluate and categorize the job performance of their employees. Reviews are often looked at as a double-edged sword. If the employee is hard working Read More

I answered the phone this afternoon and an earnest voice said, “Hello, Mr. Harrison?  This is Chris (last name eliminated), and I’m your new representative with (Company X).  I’m calling to introduce myself, and to see if we could set up a time to chat, so I could learn about Read More

Common Questions about 3D Printing Answered There is plenty of talk these days about 3D printing. More than a year ago at Photizo’s Transform Global 2013 conference, I spent thirty minutes in one of the educational sessions detailing to an audience of imaging and IT Read More

How to Identify and Visualize the Right Target Good news—I just looked at your schedule and you have unlimited time and resources to use to call on an unlimited number of people in hopes of closing unlimited business opportunities. You no longer need concern yourself with the Read More

Darren Metz is CEO of NovaCopy, a company he founded back in 1999. Since its founding it has become one of the top Konica Minolta dealers in the U.S. and has offices in Dallas, TX and Memphis, Nashville, Chattanooga, Jackson, and Nashville, TN. NovaCopy is also on the bleeding Read More

Defining key business objectives to establish your company’s primary direction and creating a market strategy that outlines your value to the marketplace are foundational components for energizing any marketing plan. In this article, I’ll discuss my observations from reviewing Read More

Well, now that the numbers are in for 2013 and we’re lumbering through the first quarter of 2014, I think it’s safe to say that the recovery—such as it is—has arrived. The market in North America has demonstrated continued improvement over the past couple of years and Europe is Read More

Queue up Rod Stewart’s 1979 hit “Do Ya Think I’m Sexy” over an image of a 3-D printer and play it for an office technology dealer looking for a sexy technology to complement his traditional product offerings and what do you get? You might get a good amount of folks salivating Read More

A powerful shopping cart solution [with supplier integration] Introduction to Power-eCommerce Power-eCommerce was founded in 2001 because there was a need for a better ecommerce solution. At the time the ecommerce solutions were not very good. Power-eCommerce’s founder and CEO Read More

This series of articles is about building a successful managed services business; and this particular article shares my observations and discoveries when engaging dealers who want to include managed service deliverables in their go-to-market strategy. Just saying that you’re a Read More

Subject: Minolta DI3510F Washed Out Copies Question: I am having a problem with 3510 and 2510 with the copies looking light. I have had this for about a year off and on. After installing a new starter, drum unit and doing the setup the copies are great but after 10K the copies Read More

HP M525/M575/M775/M830 MFP Control panel out of calibration or not responding in the correct locations ISSUE: Customer reports that the control panel appears “out of calibration” or is not responding in the correct areas. For example, touching on the right side menu items causes Read More

Is 3-D Printing Ready for Prime Time? by Scott Cullen It Ain’t 2008, but the Recovery Has Arrived Nonetheless by Charles Brewer Marketing: Missing In Action Building A Successful Managed Services Business Part 3 by Charles Lamb Talking 3-D Printing and the Office Technology Read More

Black Drum Cartridges – Revisited  (new models, new cartridge versions: 13R602 / 13R655 / 13R663 / 13R649 / 13R671) The Xerox DocuColor (DC) 250 style of machines continue to be released with new models (nearly 20 models so far and counting), all of which share nearly the Read More