November 1, 2013

Subject: Toshiba e-Studio 280 Shows Misfeed Question: The machine has additional paper trays that shows misfeed in the bottom access door in the lower right of the machine. I’ve replaced the sensor for the access door open/close. There’s no misfeed that can be found Read More

NVRAM Reset procedures for HP PRO series 200, 300, 400 laser printers There is incorrect literature along with difficulty explaining key press locations for performing NVRAM resets on the mentioned printer series. A clarification as follows: Read More

(Diagnostics Mode for Component Control and Testing) Xerox® WorkCentre 7425, 7428, 7435 & 7525, 7530, 7535, 7545, 7556 Last month we began looking at the full color Xerox brand 7425 series copiers / multi-function machines. We covered the fault code meanings and a few other Read More

Our dispatcher was sobbing at her desk as I walked by. I stopped, put a comforting hand on her shoulder, and asked, “Are you alright? Is there something I can help you with?” “Why are people so mean?” she sniffled. “What gives a stranger on the phone the right to swear at me and Read More

What is MPS Compliance? The Managed Print Service Association defines Managed Print Services as “the active management and optimization of document output devices and related business processes.” To this, we would like to introduce the concept of MPS compliance, which is the Read More

About the Mopria Alliance The Mopria Alliance is a non-profit membership organization of leading global technology companies with the shared goal of providing intuitively simple wireless printing from smartphones, tablets and other mobile devices. The Mopria Alliance’s goal is to Read More

If you’re a regular reader of this column, you know that I value “good thinkers” over “good talkers” when trying to predict whether someone can be a great salesperson.  This time, I’d like to examine one particular aspect of “good thinking.”  I’ve worked with literally thousands Read More

A few months ago, Consumer Reports published an article purporting to measure the amount of ink wasted in today’s inkjet printer/MFP systems (The Case of the Disappearing Ink, August 2013).  The tests were conducted in response to readers indicating “ink seemed to be disappearing Read More

Serving a small rural market suits Century Business Products just fine. The Sioux Falls, South Dakota-based copier dealership, overseen by a trio of owners, Aaron Gerdes, Brett Gildemaster, and Kevin Jergenson, is racking up $10+ million a year in revenues selling Kyocera and Read More

On October 7, one month to the day after the doors opened at PRINT 13, the Graphic Arts Show Company (GASC) released their final attendance figures for this year’s show. As I expected, the quadrennial event failed to draw as many attendees or exhibitors as PRINT 2009 did. Read More

As the office technology industry and the technology itself has evolved, finance companies are evolving as well to better serve the dealer channel by introducing new programs and products, and enhancing existing programs to keep pace with the latest industry trends and offerings. Read More

Your Go-To Business Partner Digitek Computer Products is a full service, independently owned wholesale distributor of copier, printer, media and computer consumable suppliesk and accessories. Digitek specializes in providing technology solutions that will simplify the reseller’s Read More

18 Things Your Finance Company Can Do For You by Scott Cullen The Spotlight is on Digital Machines at PRINT 13 by Charles Brewer Century Business Products Looks and Thinks Big in a Small Market by Scott Cullen Did the Ink Really Disappear? by Lou Slawetsky The Key Quality of Read More

I hope you’ve been enjoying reading the Elite Dealer profiles as much as I enjoyed writing them. It’s an amazing group comprised of dealers of all shapes and sizes from across the country. I’m honored to present these awards each year and every year get to know some of these Read More

The biggest challenge we have every year is choosing the Elite Dealer of the Year.  There were plenty of worthy candidates, but the ultimate decision came down to the quality of its Elite Dealer submission. We could have honored a bigger dealer, and there were many of those Read More