Elite Dealers $10 Million to $20 Million

ASI- People Driven Technology

Dallas, TX

www.asibiz.com

Year Founded: 1989

President/Owner: Ken Copeland and Scott Wiggins

Number of Employees: 50

Primary Vendors: Lanier (Ricoh), Lexmark, HP, FP Mailing Solutions, Formax, MBM

Primary Solutions Offerings: Print Audit, Content Central

Primary Leasing Partners: GreatAmerica, US Bank

Approximate Yearly Revenue: $12 to $14 million

Fastest Growing Business Segments: MPS and document management

Biggest Accomplishment of the Past Year: ASI is proud of its website revamp. ASI is dedicated to bring its customers the best customer service and operational excellence throughout the whole buying process. During the process it also changed its tagline to “People Driven Technology” to reflect that its customers are in control of the technology it offers based on their needs.

Why We Consider ASI Elite:

• Focus on service. ASI’s 212° Service philosophy promotes rules for creating a service culture. 212° Service defines a service culture as more than just serving customers. It is also about serving each other.
• A framework and vision to meet goals. ASI’s TRACTION is what the company calls an entrepreneurial operating system (EOS) that addresses the six core aspects of its business (core values, core focus, revenue targets, marketing strategy, goals, and issues) and communicates performance against them to the organization with the use of the VTO (Vision Traction Organizer).
• Adoption of marketing automation technology. This year, ASI added a new marketing automation tool that allows ASI to use an inbound marketing methodology bringing valuable and relevant content to prospects and customers. This tool will help find more opportunities and build stronger relationships.
• Partner recognition. ASI has been named a Print Audit Premier Dealer 2016, to the Lanier Circle of Excellence 2015-2016, an FP Elite Dealer 2015, and a recipient of several Lanier awards.
• Core values. In 2014 ASI identified six core values as essential and timeless guiding principles. These core values define its culture, attract people to the organization, and establish the principles by which ASI hires, terminates, rewards, and recognizes employees. They are servant leadership, ambition, accountability, relationships, operational excellence, and inspiration.
• Giving back to the community. ASI encourages its employees to volunteer their time to charitable organizations such as Entrepreneurs of North Texas, New Day Services, and the Salvation Army. The company also supports local food and toy drives.

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Business Complete Solutions (BCS)

Poway, CA

www.bccopy.com

 

Year Founded: 2002

President/Owner: Keith Justus

Number of Employees: 68

Primary Vendors: Toshiba, Konica Minolta, Muratec, KIP, Oki Data

Primary Solutions Offerings: Square 9, Prism, Objectif Lune, Microsoft, NSI, Ecopy, Equitrac, EFI Fiery, MPS, Managed IT, VOIP solutions

Primary Leasing Partners: Leaf, Wells Fargo/GE, CIT

Approximate Yearly Revenue: $10 to $15 million

Fastest Growing Business Segments: IT services, MNS, hardware, service

Biggest Accomplishment of the Past Year: Acquisition of an IT company and expansion into Orange County and Los Angeles.

Why We Consider BCS Elite:

• Diversified offerings from multiple vendors. BCS provides businesses options without locking them into one source, designing a solution that works best for the customer. This approach requires BCS to stay up to date with the changing market and office solutions, so its technicians are in constant training to learn the new models of equipment and offerings.
• Effective use of events. BCS provides customers and prospects San Diego Padres tickets with access to its box suite at Petco Park. The company also sponsors community events such as golf tournaments for local non-profits. It also networks by volunteering on various community service boards and offering its expertise.
• Partner recognition. BCS has received the Pros Elite 100 Office/Elite Dealer, Konica Minolta Pro-Tech.
• Support for employees. BCS offers competitive benefits, provides fitness programs, and sponsors employee events.
• Community support. BCS contributes to local food banks, healthcare initiatives for the under-privileged, and local scholarship programs.

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Coordinated Business Systems

Burnsville, MN

www.coordinated.com

 

Year Founded: 1983

President/Owner: Jim Oricchio

Number of Employees: 95

Primary Vendors: Kyocera, Sharp, Lexmark, Oki Data, HP

Primary Solutions Offerings: Square 9

Primary Leasing Partners: US Bank, GreatAmerica

Approximate Yearly Revenue: $19 million

Fastest Growing Business Segments: Managed Network Services (430% increase in renewable service revenue since 2014), telephony (15% increase from 2014)

Biggest Accomplishment of the Past Year: Growth in its branch offices and a coordinated win at a regional bank with a suite of five solutions.

Why We Consider Coordinated Business Systems Elite:

• Ability to turn customers into references. Coordinated Business Systems’ “customers first always” philosophy is validated by video testimonials on its website, which its sales team has effectively leveraged.
• Event-based promotion. The company does two open house technology events for customers and prospects each year. Seminars provide a learning component, which helps drive high attendance.
• Partner and community recognition. Coordinated Business Systems has received Kyocera’s Service Solution Provider and Premier Dealer awards, Lexmark’s Premier Circle award, and US Bank Platinum Club status. The company has also earned the Dakota County Business Excellence Award and is a BBB 2016 Torch Award for Ethics Finalist.
• Employees valued for their feedback. The company has created positions and procedures based on ideas from employees.
• Local giving. Coordinated Business Systems employees raised more than $14,000 for the Light the Night Walk for Leukemia and Lymphoma last year. The company also makes donations to an anti-bullying program and allows employees two hours a month to volunteer.

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Des Plaines Office Equipment (DPOE)

Elk Grove Village, IL

www.dpoe.com

Year Founded: 1955

President/Owner: Chip Miceli

Number of Employees: 90

Primary Vendors: Sharp, Oki Data, HP, Kyocera, Toshiba, Konica Minolta, Canon, Kip, Muratec

Primary Solutions Offerings: MPS, managed network services, social media, archiving solutions, mailing solutions

Primary Leasing Partners: GreatAmerica

Approximate Yearly Revenue: $15 to $20 million

Fastest Growing Business Segments: Managed Network Services, MPS, video conferencing, archiving of records, mailing equipment and services

Biggest Accomplishment of the Past Year: Aside from celebrating 60 years of serving the Chicago area, DPOE made two mergers/acquisitions. Owners Chip and Vic Miceli became major investment shareholders in a well-established Munster, IN firm, McShane’s, which broadened the company’s market area and product lines. McShane’s merged with Indiana Mailing Systems, thereby bringing DPOE’s influence to two Indiana businesses. DPOE also won the Smart Business Magazine Family Business Achievement award, one of only 11 from the Greater Chicago area.

Why We Consider DPOE Elite:

• Successful regional expansion. Over the last five years, DPOE has acquired four of its Chicago-area competitors, which has significantly strengthened the company’s position in the market. In 2016, the firm became a majority investor in McShane’s and through it, Indiana Mailing Systems.
• State-of-the-art NOC (Network Operations Center). The NOC gives DPOE the ability to do remote monitoring of networks anywhere in the US. It is staffed by a director and three IT personnel and has the technology to monitor an entire network’s power consumption, hard drive space, and software that is installed on each device. DPOE has developed proprietary software that allows the firm to remotely monitor its clients’ IT networks throughout the region.
• Business advocacy. The company is an advocate for businesses beyond its national trade network. With a membership on the board of directors of the Small Business Advisory Council (SBAC), co-owner Vic Miceli has met with the governor of Illinois as well as United States representatives and senators to advocate for lower taxes and better conditions for businesses. DPOE President Chip Miceli is a founder and president of the Select Dealer Group, a trade association dedicated to sharing industry best practices.
• A culture that encourages growth. DPOE offers an environment for employees that is rewarding and encourages personal and professional growth. The company has implemented a 401K program with 100 percent match, profit sharing, health insurance which DPOE funds at 80 percent, new-employee training, and on-site mentoring.
• Charitable giving. DPOE makes numerous charitable contributions to the Chicago area including volunteer/charity work for hospitals and community groups. One group where DPOE helps is with WINGS in Chicago, which provides service to battered and homeless people. The company also provides storage space for a local dog rescue organization.

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Eakes Office Solutions

Grand Island, NE

www.eakes.com

Year Founded: 1945

President/Owner: Mark Miller

Number of Employees: 243

Primary Vendors: Sharp, HP, Muratec

Primary Solutions Offerings: GoldFax, PaperCut, Prism Software

Primary Leasing Partners: Local leasing company

Approximate Yearly Revenue: $15 to $20 million

Fastest Growing Business Segments: Document management software (43 percent in past year)

Biggest Accomplishment of the Past Year: Eakes purchased a Konica Minolta dealer which is its fifth acquisition over the past seven years. The key to these acquisitions is maintaining their customer base and improving the product offering and service level to take the business relationship to the level of trusted partner.

Why We Consider Eakes Office Solutions Elite:

• Strategically dispersed sales and service throughout its territory. Eakes has located its sales and service teams throughout Nebraska to provide quick and easy access to that expertise.
• Sophisticated targeting of a new market. Eakes worked with a digital agency to expand into behavioral target marketing and retargeting in a new market. This entailed defining a target customer, identifying websites they would visit, and then serving those target customers with display ads. Target customers who clicked on the ad were redirected to a landing page.
• Customer service training to 100 frontline employees. Service technicians, delivery drivers, installers, and retail personnel receive training on how best to interact with customers.
• Industry and local recognition. Eakes has received awards such as the Hyakuman Kai Elite Award, HP Managed Print Advanced Specialist, and the Steelcase Platinum Partners Award. President Mark Miller is the current chairman of the Sharp Dealer Advisory Council.
• Employee development and engagement. Eakes expanded its ownership group from seven to 24 employees, allowing more employees to buy shares of the company. Eakes employees who express an interest in advancement are enrolled in management training courses to prepare them for their next role.
• Charitable giving. Eakes donates over $60,000 to more than 220 organizations.

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Fisher’s Technology

Boise, ID

www.fisherstech.com

Year Founded: 1936

President/Owner: Chris Taylor

Number of Employees: 98

Primary Vendors: Canon, Konica Minolta, Lanier, KIP

Primary Solutions Offerings: Laserfiche, DocuWare, LincDoc, xMedius, ABBYY, PaperCut

Primary Leasing Partners: GreatAmerica, US Bank, EverBank, GE Capital

Approximate Yearly Revenue: $15 to $20 million

Fastest Growing Business Segments: Managed IT services, software solutions and professional services, production equipment and service, facilities management

Biggest Accomplishment of the Past Year: Successful expansion into managed IT services. Fisher’s acquired three small managed IT companies in the last 18 months. The accomplishment was identifying how to build a differentiated offering supported by culture, process, and infrastructure.

Why We Consider Fisher’s Technology Elite:

• Strong company culture. Fisher’s culture is built around creating “extremely happy” customers and having fun at work. Every employee lives and breathes it.
• Creative outreach. Fisher’s hosts a tailgate event for every home Boise State Football game. This is a way to thank current customers and help prospects get to know Fisher’s. A Faces of Fisher’s Calendar showcases customers and service technicians/engineers in the customers’ environments. It’s a fun and unique way to capture the relationships Fisher’s has with its customers. If a problem creates a poor customer experience, Fisher’s delivers a fresh pie to the customer.
• Non-disruptive growth. Fisher’s grew 17 percent in the past year and managed to retain its best employees and major clients.
• Local recognition. Fisher’s was selected to the Top 100 Privately held Companies in Idaho and Best Places to Work (eight years running) in Idaho lists. It was also a finalist in the 2015 Innovator of the Year Idaho Innovation Awards.
• Charitable giving. Fisher’s donates money and services to a number of local non-profits. It also encourages and recognizes employees who donate their time and money to the community.

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Integrated Office Technology (IOTEC)

Santa Fe Springs, CA

www.iotecdigital.com

Year Founded: 2001

President/Owner: Bob Zieman, Doug Lu, Dana Ruf

Number of Employees: 65

Primary Vendors: Toshiba, Konica Minolta, HP, Fujitsu, Panasonic

Primary Solutions Offerings: M-Files, Prism, Square 9, MPS, managed IT services

Primary Leasing Partners: Wells Fargo, US Bank, Leaf, DLL

Approximate Yearly Revenue: $15 to $20 million

Fastest Growing Business Segments: Print production (10 percent per year for the past three years)

Biggest Accomplishment of the Past Year: The implementation of new software for both the administration and the service department to create a better internal infrastructure on which to run the business. Automation has increased productivity and allowed employees to focus more on customer needs.

Why We Consider IOTEC Elite:

• Customers treated like partners. IOTEC offers a consultative approach from the beginning. Its sales team is attentive to the customer’s needs and tries to find the right solutions to improve processes or save money.
• An aggressive marketing strategy. IOTEC partnered with a marketing company to launch a multi-touch multi-channel marketing campaign. Its in-house telemarketing division is dedicated to making more than 400 calls per day. Hosted events for customers and prospects showcased the solutions that IOTEC and its manufacturers have to offer.
• Partner recognition. IOTEC has won these awards: Konica Minolta Pro-Tech Service Award, Konica Minolta Top Performer award, and the GE Platinum Award.
• Employees who feel valued. Each month IOTEC has a day where employees get their car washed for free and lunch is catered. This is one of many things the company does to show its appreciation of its employees.
• Philanthropic support. IOTEC encourages its employees to participate in philanthropic endeavors that are important to them. The company also gives money each year to multiple inner city schools within the Los Angeles County, and it has been the main sponsor for “Hook the Cure,” which benefits the Cystic Fibrosis Foundation.

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James Imaging Systems

Brookfield, WI

www.jamesimaging.com

Year Founded: 1977

President/Owner: Tom Tegeder

Number of Employees: 80

Primary Vendors: Toshiba, Konica Minolta, KIP, Lexmark, Oki Data

Primary Solutions Offerings: AutoStore, Drivve Image, ScanPath, ReRite, PaperCut, PSI Capture, eCopy, Google Cloud Print, e-Bridge Print & Capture, Page Scope

Primary Leasing Partners: GreatAmerica, US Bank

Approximate Yearly Revenue: $15 million to $20 million

Fastest Growing Business Segments: Growth during the past three years has come from color imaging product (70 percent), MPS (50 percent), and software solutions (65 percent)

Biggest Accomplishment of the Past Year: Restructured its sales department to provide a heightened level of consultative expertise and guidance when constructing customized solutions. Sales transitioned from a strictly geographic territory structure to a specialized selling structure.

Why We Consider James Imaging Systems Elite:

• Commitment to fast, efficient service. James Imaging has a four-hour Quick Response Time guarantee. It conducts an accountability review every 90 days. All the tech vehicles are tracked by GPS and well stocked with a parts and supplies inventory that is monitored in real time.
• Marketing target to verticals. By centering the campaigns directly on the individual needs of clients and prospects, James Imaging is better able to communicate how its services can help clients to be more efficient, lower costs, increase uptime, enhance security, and be more productive.
• A specialized selling structure. This new dynamic, a switch from a geographic approach, has allowed the sales team to provide a heightened level of consultative expertise and guidance when constructing customized solutions for clients.
• Good work environment. As its facility was being designed, James Imaging gave special consideration to the amount of space available to individual team members. The company allocated greater individual desk and work space to foster a greater sense of comfort and contentment for each employee.
• Partner recognition. James Imaging has received awards such as the 2015 ACDI Authorized PaperCut Reseller Award, Microsoft Partner Network Recognition as a Gold Midmarket Solution Provider and Gold Data Platform, and Prose Elite Certified Top 100.
• Charitable giving. James Imaging makes contributions to a number of non-profits including the United Way, Special Olympics of Wisconsin, and the Medical College of Wisconsin.

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KOMAX Business Systems

South Charleston, WV

www.komaxwv.com

Year Founded: 1999

President/Owner: Bob Maxwell & Becky Offutt

Number of Employees: 45

Primary Vendors: Konica Minolta, Muratec, KIP, and Canon Wide Format

Primary Solutions Offerings: bizhub SECURE, Dispatcher, PageScope Mobile, PaperCut, and DocAudit

Primary Leasing Partners: DLL and US Bank

Approximate Yearly Revenue: over $10 million

Fastest Growing Business Segments: Production print (35 percent growth) and solutions sales (60 percent growth) over past three years

Biggest Accomplishment of the Past Year: KOMAX received Konica Minolta’s 2016 Pro-Tech Service Award for Service Excellence. To attain the ProTech Standard, each element of KOMAX Business Systems’ operations were evaluated and measured including its management skills, inventory control system, technical expertise, dispatch system, and customer satisfaction ratings.

Why We Consider KOMAX Elite:

• A service-first approach. KOMAX goes all out when it comes to customer care starting with a dedicated support representative who accompanies deliveries, trains customers in all aspects of the equipment, and provides ongoing follow up and support. Her only job is to support KOMAX customers. In addition, KOMAX has launched training videos on the KOMAX website and YouTube to provide easy access to basic functions like adding supplies, clearing misfeeds, and other frequently used functions.
• Outreach to key verticals. KOMAX hosts Vertical Market Lunch & Learn events, which present an opportunity to target industry specific solutions in an informal setting. A 2016 Legal Technology Show at the minor League Pirates Affiliate Appalachian Power Park was a showcase for presenting The 2016 Top Technology Trends in the Legal Industry with specialists from Konica Minolta and legal solutions representatives.
• Employee incentive programs. Each month, Komax holds drawings for gift certificates, YETI coolers, Apple Watches, iPads and other gifts. Anyone who has not called in sick in the past month is eligible to win. This program has greatly reduced unplanned absences and makes first-of-the-month company meetings exciting.
• Commitment to the community. KOMAX hosts an annual golf tournament for the Make-A-Wish Foundation. To date, KOMAX has funded the wishes of 25 local children with life-threatening illnesses with donations in excess of $87,500. KOMAX is also actively supportive of the local animal shelter through volunteers, donations of equipment, printing programs, and sponsorship of events.

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Meritech, Inc.

Cleveland, OH

www.meritechinc.com

Year Founded: 1978

President/Owner: Dennis Bednar

Number of Employees: 96

Primary Vendors: Kyocera, Kip, Konica Minolta, Muratec, Xmedius, Dell

Primary Solutions Offerings: Intellinetics, Psigen, Sentryfile, Evolve IP, MPS, PaperCut, Microsoft

Primary Leasing Partners: DLL, US Bank, Wells Fargo, GE Capital

Approximate Yearly Revenue: $16 million

Fastest Growing Business Segments: Meritech has shown good overall growth every year since 2012. Its largest account brings in an annual revenue of $726,235 representing over 1,200 pieces of equipment including Konica Minolta production print machines, RSA, UV Coater, Kyocera MFDs and printers, an Xmedius fax server, and PaperCut.

Biggest Accomplishment of the Past Year: Meritech’s Down the Street sales team achieved record growth of 21 percent, which included over 600 machines sold in the fourth quarter of 2015. January 2016 closed a record-breaking total sales billed of $1.7 million.

Why We Consider Meritech Elite:

• A consultative approach at all levels. Meritech works with customers to design customized solutions to meet their goals, encouraging them to engage in a true assessment of their environment before making a purchase decision on their next acquisition. This is followed by quarterly reviews, ongoing support, and unlimited training.
• Managed network services that take security seriously. Meritech focused on security after assisting several customers combat cyber and ransomware attacks. Meritech conducts a free network assessment to identify risk areas and creates a Network Risk Report that assigns a risk score.
• Employee recognition. Meritech has an MVP (Meritech Valued Player) award where each employee has the opportunity to nominate a peer for going over and above. The MVP gets a monetary award, a special parking space, and a chance to win a trip the following year.
• A great work environment. Health and fitness benefits include monthly fruit days, health screenings, yoga classes, and workout opportunities. When an employee experiences hardship, the owners give paid time off without cutting into sick or vacation pay. The average tenure in the company is 15 years.
• Charitable contributions. Meritech donates to many local and national charitable organizations.

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National Business Equipment LLC

Albany, NY

www.national1927.com

Year Founded: 1927

President/Owner: Scott W Mueller

Number of Employees: 60

Primary Vendors: Kyocera, Konica Minolta, Sharp

Primary Solutions Offerings: Avaya, FP Mailing, DocuWare, PaperCut

Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica

Approximate Yearly Revenue: $10 to $15 million

Fastest Growing Business Segments: MPS contracts, phone systems, Kyocera hardware

Biggest Accomplishment of the Year: The acquisition of Lockrows Business in Plattsburgh, NY, and the opening of its fifth office (Burlington, VT)

Why We Consider National Business Equipment Elite:

• A local presence with national backing. National Business Equipment’s employees live in the areas they work in. Since management teams are local, decisions are made quickly and problems get solved without red tape.
• Partner Recognition. The company has received recognition from the PRINTAlliance Managed Print Services Program, GoldAlliance Service Guarantee, and the GoldAlliance Service Program. It has also won BEI/ENX Gold, Platinum, and Diamond Service Awards, Kyocera Premiere Dealer Awards, and the Kyocera Service Solutions Provider award.
• Strong public sector business. National Business Equipment has made multiple county government placements as well as large higher education equipment placements.
• Support of professional and personal growth. The company promotes from within the organization and encourages employees to donate time to local charities and events.
• Charitable giving. National Business makes donations to youth sports leagues and other local charities. Its employees also donate time to local events.

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Nauticon Office Solutions

Gaithersburg, MD

www.nauticon.com

Year Founded: 1997

President/Owner: Tom Cunningham, Gary Sockel, Carter Hertzberg

Number of Employees: 80

Primary Vendors: Toshiba, Xerox, Lexmark

Primary Solutions Offerings: Square 9, PaperCut, Drivve Image

Primary Leasing Partners: DLL, Everbank, GreatAmerica

Approximate Yearly Revenue: $15 to $20 million

Fastest Growing Business Segments: Managed network services (75 percent each year)

Biggest Accomplishment of the Past Year: For the first time in company history, Nauticon added a second line (Xerox).

Why We Consider Nauticon Elite:

• Responsiveness. All calls are answered by a live person, not an automated system.
• Creative marketing programs. Nauticon gives prospects scratch-off tickets where they could win gift cards. Its website uses custom web landing pages with person-to-person video messaging. The company places personalized “door hangers” to reach decision makers/key holders at the moment they open for business.
• Employee perks. In addition to making 401K contributions, Nauticon provides the use of a gym and monthly catered lunches.
• Support for local charities. Nauticon sponsors several local charities including Manna Food Center to help fight hunger and The Smart Snack Program for area school children.

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Offix LC

Gainesville, VA

www.offix.com

Year Founded: 1999

President/Owner: Stephen Valenta

Number of Employees: 40

Primary Vendors: Canon, Sharp, Konica Minolta, Samsung, Oce, Kip, HP, FP Mailing, Formax, Secap, MBM, Duplo

Primary Solutions Offerings: Canon (Uniflo), EFI Worldox, Info Dynamics, PaperCut, Everyone Print, Umango, Drivve, eGoldfax

Primary Leasing Partners: Canon Financial Services, EverBank, GE Capital, DLL

Approximate Yearly Revenue: $10 to $15 million

Fastest Growing Business Segments: Wide format equipment (200 percent), mailing room equipment (175 percent)

Biggest Accomplishment of the Past Year: Offix transformed the way its sales team sells. All account managers and sales managers took the Coco Training Sales Career Training Program. Following this program has resulted in a huge increase in activity, larger pipelines, and more sales. The company also made huge strides in completing the process to create a small business GSA schedule.

Why We Consider Offix Elite:

• Focus on good service. Offix claims a 94.5 percent retention rate and attributes it to the service it provides. Ways it ensures good, fast service include free options for remote monitoring, using GPS mapping software to minimize technicians’ travel time, preventative maintenance programs, well-stocked service vehicles, and follow-up surveys.
• Standing behind its work. Offix has a Service Smart Guarantee list with multiple guarantees including 15-month equipment or money-back, 36-month lease upgrade guarantee, service response time, 95 percent uptime, and lifetime performance.
• A methodical approach to business. Offix’s marketing strategy focuses on vertical industries including legal, healthcare, finance, real estate, and education. It has been especially effective selling add-ons such as software, mailing equipment, and digital signage. The company also relies on CEO Juice, a software that provides automated best practices for copier dealers. It has helped Offix keep in touch with its customers through the entire service call process and point out areas of improvement.
• Recognition by partners and industry. Offix has won numerous partner awards such as Canon’s Top Dealer and Outstanding Partner, and Business of the Year from the Prince William Chamber of Commerce.
• A supportive work environment. Management strives to make Offix an enjoyable and supportive place to work. In 2016, Offix started offering personal training two days a week in addition to other benefit packages.
• Community support. Offix participates in the Save a Child program, which provides advocates for abused and neglected children. It also sponsors charitable running and golf events.

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Ohio Business Machines, LLC (OBM)

Cleveland, OH

www.ohiobusinessmachines.com

Year Founded: 2002

President/Owner: Salvatore J. Spagnola

Number of Employees: 105

Primary Vendors: Sharp, Canon (Wide Format), Kyocera, FP Mailing Solutions, Star2Star VOIP Systems

Primary Solutions Offerings: Infodynamics, Drivve

Primary Leasing Partners: Leaf, Wells Fargo, DLL, PNC Equipment Finance

Approximate Yearly Revenue: $10 to $20 million

Fastest Growing Business Segments: MPS and managed IT services (100 percent each)

Biggest Accomplishment of the Past Year: OBM has assembled an expert team of IT professionals to increase sales and support of expanded IT products and managed services. OBM has also partnered with a national remote monitoring organization to support its network services expansion.

Why We Consider OBM Elite:

• A solid customer guarantee. OBM’s Seven Year Security Blanket provides customers with a total protection guarantee for risk-free acquisition. Staff answers all phone calls and questions (no automated system), and everything needed for support is available locally.
• Hardware integration capabilities. OBM can integrate hardware with other media such as an iPad or a Sharp Aquos interactive display.
• Partner recognition. OBM has been a Sharp Platinum Dealer and a Sharp Hyakuman Kai award winner for the sixth consecutive year.
• Employee participation. Every employee at OBM has a voice and input into procedures and best practices.
• Support for the community. OBM is the principal sponsor of The Anne Grady Foundation’s annual Enchanted Evening, a corporate sponsor of the George Mancy Memorial Invitational Golf Tournament, and a sponsor of a Parma Heights Catholic Youth Organization baseball team.

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ProCopy Office Solutions

Tempe, AZ

www.procopyoffice.com

Year Founded: 2000

President/Owner: Mike McGuirk and Tim Stevenson

Number of Employees: 66

Primary Vendors: Canon, Ricoh

Primary Solutions: Square 9 SmartSearch

Primary Leasing Partners: US Bank, Everbank

Approximate Yearly Revenue: $18 million

Fastest Growing Business Segments: Managed network services ($100,000 in 2014 to $600,000 in 2016), solutions sales ($60,000 in 2014 to $525,000 in 2016), net new copier sales (18 percent of total sales to 39 percent of total sales)

Biggest Accomplishment of the Past Year: Following the Johnson Model and Benchmark for five years, ProCopy achieved a 20 percent bottom line operating income increase while improving the quality of the customer experience.

Why We Consider ProCopy Elite:

• Proven consistent service. ProCopy focuses on solving a problem right the first time, backed by a 12-point service guarantee of less than a 2.5-hour response time or it pays the customer. Its average response time over the past three years is 1.5 hours.
• Industry and partner recognition. ProCopy has made the Inc. 5000 Fastest Growing Private Companies in the US list three years running and was named one of the best places to work by the Phoenix Business Journal. It has also received the Canon Premier Partner and Ricoh Circle of Excellence awards.
• Strong net new growth. The company has more than doubled its net new copier sales, growing from 18 percent of total revenue to 39 percent.
• Strong company culture. ProCopy deeply vets all potential employees to ensure a great cultural fit. It also provides valuable perks such as paying for unused sick time and comp time for employees donating time to charities.
• Giving back to the community. ProCopy Foundation is a 501c3 non-profit that has raised over $125,000 for various charities focused on youth including Phoenix Children’s Hospital, Child Crisis Center, Boys & Girls Club, the 100 Club, Big Brothers/Big Sisters, and the Jillian Fund.

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Quality Business Solutions (QBS)

Baltimore, MD

www.copyquality.com

Year Founded: 2001

President/Vice President: Jerry DiMartino and Janey DiMartino

Number of Employees: 55

Primary Vendors: Kyocera/CopyStar, FP Mailing Solutions, MBM, HP, Dell, Kaseya, Fujitsu

Primary Solutions Offerings: Managed IT services, MPS, website design, Kyocera solutions, Labtech, Connectwise, Print Audit, Soaring CRM, eAutomate

Primary Leasing Partners: In-house, DLL, GE/Wells Fargo, EverBank, GreatAmerica, Leaf

Approximate Yearly Revenue: $10 to $15 million

Fastest Growing Business Segments: IT services and solutions (70 percent), FP postage and mailing solutions (40 percent), copiers and printers (28 percent), website design (25 percent)

Biggest Accomplishment of the Past Year: QBS earned an IT support agreement for a 150-plus user organization with multiple locations, thanks to its pro-active approach and responsiveness to their IT needs.

Why We Consider QBS Elite:

• An individualized, proactive approach with customers. As a locally owned, family operated business, QBS is able to provide custom-tailored document workflow solutions and proactive support. Once the solution is in place, QBS focuses on increasing the customer’s business growth and making its daily operations more productive.
• Remote monitoring and service capabilities. QBS uses software to automatically send copier meter readings directly to its accounting system, ensuring accuracy. It also remotely services equipment to prevent a customer from having a down machine.
• A one-stop shop. Offering website design and IT service support makes it easier for its customers. With one company, there is no finger pointing about who is responsible for getting a task accomplished.
• Partner recognition. Kyocera’s Office Equipment division presented QBS with its Elite Dealer award in 2016.
• Charitable giving. QBS makes donations to St. Jude Children’s Research Hospital, American Red Cross Blood Donations, and other local non-profits.

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Quality Digital Office Technology

York, PA and Camp Hill, PA

www.qualitydot.com

Year Founded: 1981

President/Owner: Jeff Poet, Cindy Workinger, Bill Wurster

Number of Employees: 50

Primary Vendors: Konica Minolta, Kyocera, HP, Oki Data, Brother, Panasonic, Kodak

Primary Solutions Offerings: PaperCut, NSI, HSM, DocStar, New Wave, Sonic Wall, Logic Now, Carbonite, GFI, VMware, Barracuda, Threat Track

Primary Leasing Partners: Wells Fargo/GE, US Bank, Everbank

Approximate Yearly Revenue: $10 to $15 million

Fastest Growing Business Segments: Solution sales with MFPs, MNS, the furniture division

Biggest Accomplishment of the Past Year: The merger of an IT company’ employees into Quality Digital Office Technology in November. The company has also enlarged its network operations center (NOC) with expectations of continued growth.

Why We Consider Quality Digital OfficeTechnology Elite:

• Exceptional service. Quality Digital Office Technology takes the under-promise, over-deliver philosophy seriously whether it is within its admin, sales, or service teams.
• Good content marketing. The company’s website features the Qtip blogs as well as educational videos. Sharing knowledge shows customers and prospects what the company can deliver.
• Partner recognition. Quality Digital Office Technology is a nine-time recipient of the Pro-Tech service award from Konica Minolta, and is a SSP dealer with Kyocera. It has also received the Office Technology Service Excellence Platinum level award from BEI/ENX.
• A family-oriented culture. People like working for Quality Digital Office Technology; more than half of the employees have been with the company for more than 10 years.
• Support for the community. For the past 10 years, Quality Digital Office Technology has hosted an annual Giving Thanks event in each of its offices. To date, this event has raised over $49,000 and donated 17,000 pounds of food to local food banks and soup kitchens. The company is also a major sponsor for the Junior Achievement Wine event that benefits JA Biztown, and the York College Alumni golf event.

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Repeat Business Systems, Inc.

Albany, NY

www.rbsalbany.com

Year Founded: 1987

President/Owner: Dawn Abbuhl

Number of Employees: 47

Primary Vendors: Ricoh

Primary Solutions Offerings: Ricoh

Primary Leasing Partners: Wells Fargo/GE, DLL, Marlin, GreatAmerica, Leaf, CIT

Approximate Yearly Revenue: $10 to $15 million

Fastest Growing Business Segments: Solutions and IT services

Biggest Accomplishment of the Past Year: Repeat Business started a process to refine all its processes in order to be scalable. It also launched a new website and implemented a new CRM system.

Why We Consider Repeat Business Systems Elite:

• A consultative model. The Repeat Business consulting model reduces expenses and improves efficiency. It follows up with customers each quarter for a continual optimization process, which has saved hundreds of thousands of dollars for customers. This has resulted in a customer satisfaction rating of over 90 percent.
• Meaningful employee perks and incentives. Repeat Business has monthly company-wide events like sports outings or a visiting masseuse. Any person who goes above and beyond for a coworker or customer will receive a ticket as well as one ticket for each year they are with the company. At an annual holiday party, the winner is drawn and gets $5,000 to check something off their bucket list.
• The company has received both the Times Union Top Workplace (2013-2016) and Albany Business Review Best Places to Work (2014-2016) awards.
  Staff and customer education. Repeat Business hosts Lunch and Learn events where guest speakers discuss technology.
• Professional and partner recognition. Repeat Business has received the RFG Circle of Excellence Certified Dealership from Ricoh. Dawn Abbuhl was awarded the Women of Excellence – Excellence in Business award.
• Local giving. Repeat Business makes donations to more than 100 charities each year. Dawn Abbuhl is a member 12 local boards or committees.

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Rhyme

Portage, WI

www.rhymebiz.com

Year Founded: 1945

President/Owner: Mike Steinhoff

Number of Employees: 85

Primary Vendors: Sharp, Kyocera, Lexmark

Primary Solutions Offerings: Managed IT services, MPS, Square 9, PaperCut

Primary Leasing Partners: GreatAmerica

Approximate Yearly Revenue: $15 to $20 million

Fastest Growing Business Segments: IT Services (over 300 percent), MFP hardware (41 percent)

Biggest Accomplishment of the Past Year: Rhyme opened two new offices, one in Sheboygan, WI and one in Rockford, IL. The Rockford location is its first outside of Wisconsin in over 70 years.

Why We Consider Rhyme Elite:

• Exceptional customer training policy. Rhyme wants its customers to fully understand the technology they own, so it offers unlimited training.
• Good word of mouth online. Rhyme gets more than its share of referral business, and has been leveraging that with reviews on Google and social media.
• Partner recognition. Sharp has honored Rhyme with its Hyakuman Kai Elite Dealer and Platinum Level Service Provider awards.
• A culture that promotes employee loyalty. Rhyme employees have an average tenure of 13 years, thanks to a family atmosphere and a commitment to helping people. Outside of work, employees participate in fundraisers and charitable events together.
• Giving back to the community. The company sponsors Rhyme Time’s Annual Steve Ennis Memorial Golf Outing, which is expected to raise $100,000 for scholarships to students affected by cancer. The company donates time and equipment to a number of other local causes as well.

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Thermocopy of Tennessee, Inc.

Knoxville, TN

www.thermocopy.com
Year Founded: 1964

President/Owner: S.R. Sumner

Number of Employees: 63

Primary Vendors: Ricoh, Fujitsu

Primary Solutions Offerings: PSIGEN, M-Files, PaperCut, Ricoh Champs

Primary Leasing Partners: US Bank, GreatAmerica

Approximate Yearly Revenue: $10 to $15 million

Fastest Growing Business Segments: Hardware (averaging 15 percent per year), solutions (averaging 14 percent per year)

Biggest Accomplishment of the Past Year: The implementation of a territory management system for service technicians. Technicians have taken greater ownership of their jobs and have been able to build relationships and have more communication with clients, much like the account representatives. Thermocopy also has higher Net Promoter scores, and communication between service technicians and account representatives has improved. Parts inventories and usage as well as call response times have dropped. Most importantly, customers are getting better service.

Why We Consider Thermocopy Elite:

• Dedication to service improvements. A new territory management system has given technicians a greater sense of ownership and allowed them to build stronger relationships with customers. This in turn has resulted in higher Net Promoter scores, improved communication between technicians and account reps, decreased parts inventories, and shortened call response time.
• Commitment to management excellence. Thermocopy follows the principles described in Good to Great. This includes developing executives who are ambitious for the business, working with an outside business mentor, getting and keeping the right people, facing up to unpleasant facts, and knowing what the company can be the best and most passionate about.
• Customers willing to recommend its services. Thermocopy has increased its Net Promoter score from 85.15 in January 2014 to 96.7 in August 2016. It is ranked first among companies reporting in its professional organization.
• Commitment to sustainability. Thermocopy strives to help clients and the community meet sustainability goals. The company founded the GoGreenET.com initiative, which is now owned and administrated by the Greater Knoxville Business Journal.
• Commitment to employees and the community. Thermocopy believes in team-based leadership and performance-based compensation. It provides professional and personal development through continuing education. Employees receive constant performance feedback. The company has also committed to invest money and manpower to achieve civic goals and be an environmentally responsible business partner. It has been a major contributor to causes that support health, environmental, and children’s initiatives.

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Woodhull, LLC

Springboro, OH

www.woodhullusa.com

Year Founded: 2000

Owner/President: Susie S. Woodhull

Number of Employees: 70

Primary Vendors: Ricoh

Primary Solution Offerings: MPS, Nuance, Square 9, PaperCut, Commercial Imaging, Document Mall, RightFax

Primary Leasing Partners: US Bank, GreatAmerica

Approximate Yearly Revenue: $18.4 million

Fastest Growing Business Segments: Document management solution sales

Biggest Accomplishment of the Past Year: Woodhull expanded its physical warehouse by 65 percent to more than 10,000 square feet. This is expected to boost operational efficiency, benefiting employees, customers, and vendors while reducing costs by eliminating rental warehouse space.

Why We Consider Woodhull Elite:

• Its focus on employees. This is reflected in the way they, in turn, treat Woodhull’s customers. The positive attitude of the company’s employees makes for more consistent service and frequent customer compliments. Job promotions for the year were filled from within the company.
• A commitment to service excellence. Woodhull has added a corporate trainer to its sales department this past year, and this person has reduced service calls on new placements, created solution up-sell opportunities, and increased customer clicks by increasing customer confidence with the multifunction devices (MFDs). Woodhull’s help desk is focused on solving customer problems and increasing customer efficiency with its MFDs.
• Sales excellence. Its sales team recently achieved the second level of Ricoh’s Steps to Success sales training. The entire sales team was out of the field for three days of CORE training. After a slow first quarter, sales have been outstanding as its reps are more focused and deliberate in their sales activities.
• Partner and community recognition. For the third year in a row, Woodhull was recognized as a Ricoh Service Excellence Certified Dealer. US Bank recognized Woodhull as a 2015 Diamond Award Partner, and Great America gave it a 2015 Dealer of Distinction award. In June, the Dayton Business Courier recognized Woodhull as the18th Fastest-Growing Company in Dayton, OH, and in September, the newspaper recognized Woodhull as the Number One Office Equipment Dealer and the 14th Largest Women-Owned Businesses in Dayton.
• Community support. Woodhull has sponsored telethons and golf tournaments for many years in support of local hospitals, and has contributed to a recent brick-and-mortar project.