There’s an old saying that excellent CEOs and business owners surround themselves with excellent people.
Popamora Point
Last Saturday morning the wife and I decided to take a short five-minute ride to our poor person’s beach club on Sandy Hook Bay. Popamora Point offers a secluded sandy beach, calm waters, and a kick-butt view of the NYC skyline. But there are no more than twenty parking spots, so we needed to get there early.
That weekend — just like any other weekend – it’s time for me to turn off my cell phone. Friday night the cell goes off and I don’t turn the darn thing on until Monday AM. It’s my way of being anti-social on the weekend, because all week long I need to stay upbeat! Hey, it’s just something that helps me get through this crazy business every week.
No phones, no pets, no tablet. Just a beach chair, the wife, some aqua and a few snacks will keep us at Popamora Point for at least five hours.
It’s Monday Morning!
Ah, it’s Monday morning! Off I go to the office. But before I leave, I turn my phone on and I see that I have a few text messages from our VCIO. I also have a message from one of our clients, and at least six email messages that went back and forth from our vCIO to our client.
Let me take a step back for a moment. Our client has been a longtime customer of MFPs. For years we’ve tried to crack the account for IT. It was not until maybe four months ago that we put three proposals in front of them. One for PCs, the other for a custom remote backup, and pricing for a new server. We lost the PCs and the server, and the backup was on the back burner.
Just recently one of the big IT companies that our client was using dropped the ball. We got the call and worked though some issues during the week. Then Saturday comes, the clients servers go down, and I am too busy bathing at the beach to know that my client called. Egads!!!
vCIO to the Rescue
Our client reaches out to our vCIO and this is where it gets cool!
Our vCIO — on a Saturday and more than 120 miles away from our account — offers to be on-site to get the client up and running. Our vCIO feels that it’s going to be a couple-hour fix, so he and his son travel to the account, and after a few hours they thought they would hit the Jersey Shore.
It’s still Saturday, I’m still on the beach at Popamora and our vCIO is now into his 5th hour at the account. He finally nails it. All issues resolved. The client is grateful and our vCIO heads to the shore.
I’m finding out all of this on Monday! In an account that he and I have been trying to crack for sometime, our vCIO takes his own personal time on the weekend to help our client!
Remember the part about surrounding yourself with excellent people? I thanked him once by text, but wanted to put this little ditty together about his ability to take his personal time to help grow our IT business. Our vCIO is excellent and I congratulate him for his efforts to go above and beyond for customer satisfaction!
Kudos to our vCIO!!! You know who you are!!
Congrats for a job well done and I’m thinking we’ve now got an excellent shot of nailing the custom remote backup and the managed IT.
