You may not be familiar with American theologian Reinhold Niebuhr, but his Serenity Prayer has been repeated, co-opted, modified and used for decades in both religious and secular contexts (it was actually coined Serenity Prayer by Alcoholics Anonymous in the 1950s). Written around 1933 but updated by Niebuhr himself, the prayer implores “God, grant me the serenity to accept the things I cannot change, courage to change the things I can, and wisdom to know the difference.”
Change is an interesting concept, as it can either be a conscious choice or something thrust upon us. In either case, it generally involves difficult circumstances and perhaps an end to something that is comfortable and familiar. Quite often, we measure ourselves by our ability to react, accept and even embrace it.
Cindy Moyer knows this all too well. The service and supply group supervisor for Edwards Business Systems and Virginia Business Systems hit a turning point in her career when her manager left the company. It proved to be a stressful period for Moyer, but she needed to reconcile herself to the fact that it was a change that was out of her control. She huddled with interim supervisors, identified the tasks that needed to be handled, and built a bridge until a permanent manager could be hired.
“When my new manager accepted the director of service position, we built a great working relationship and he knows he can count on me to do what needs to be done. The lines of communication are always open,” said Moyer, a 2022 ENX Magazine Difference Maker.
Moyer has come to accept change during her nearly 28-year journey with the dealership, from the three different managers she has worked under to the switch from OMD to eAutomate software. Her role integrates with many functions at EBS/VBS, including service, sales, billing, internal and external purchasing and logistics. Her duties continue to morph, but during every step of the way, she’s proven more than capable of responding to the task.
“It’s my work ethic and positive attitude,” Moyer said. “I enjoy my job. We all have bad days, but you leave them there at the end of the day. Tomorrow is a new day with new possibilities.”
Supplies Shuffle
New possibilities took on another meaning when supply chain challenges confronted the dealer, a change that she tackled head-on. Prior to 2021, Moyer would drop-ship a lion’s share of the supplies directly from the vendor to the end-users. When availability issues crept in, she ordered the supplies to be sent directly to EBS/VBS’ warehouse, which allowed her to monitor them more efficiently.
“I processed reports for the vendors so we received enough supplies to meet our customers’ needs,” she noted. “The process was constantly changing as the availability of supplies changed. I placed emergency supply orders with the vendor when needed by monitoring customer toner levels.”
That attention to customer service has been a hallmark of Moyer’s tenure. She sees it as a moving target, however, and feels it falls upon her team to constantly improve its processes when change dictates. Cross-training new employees, including on some of her tasks, is a key goal for 2022. Between the challenge of supply chain and a dearth of quality employee candidates on the market, Moyer and her team have shown resilience.
“Our team came together and worked through the issues,” she said. “We are now a well-rounded team and will be better for it.”
Moyer and her husband will be celebrating their 25th wedding anniversary in November with a bucket list trip to Alaska. They have a son and daughter, along with six grandchildren ranging in age from 12 to 17. An avid reader and gardener, she also serves as a point person for many of the company’s fundraising initiatives and is Edwards Business Systems’ team captain for the Relay for Life. The team is called the “Copy-Cat Crusaders,” and the American Cancer Society’s Relay for Life has personal meaning for Moyer, who lost both her mother and sister to cancer.
