Scott Cullen
I started this week off in Dallas at the Sharp dealer meeting. I’ll report on that meeting in next week’s issue. For now the big news coming out of Dallas was the introduction of Sharp’s new production devices, an enhanced emphasis on the Pro AV space with its AQUOS Board products, a cloud-based SaaS offering, and maybe most interesting of all, a partnership with SHI International Corp. that will reportedly help drive business to the dealer channel.
Last week’s second installment in the Top Three Threats saga elicited this comment from Art Schwartz of Image Systems for Business:
“I just read your article about ‘customers not taking maintenance agreements’ Who are these customers? At least 97% of our leases are designed with pass through service that keeps our customers’ machines covered for’ PM’s, emergency service, and supplies. I know and respect Andrew Ritschel and his company, however, anyone that is not and has not been bundling pass through service and supplies into their equipment leases is far behind the times…we are in the same general marketplace. Not once have we encountered this situation with the exception of [the customers] that buy a low-end product from us instead of Staples.”
The final installment appears this week as Andrew Ritschel has a lot more to say on MPS pricing insanity.
New content this week includes:
- When MPS Pricing Gets Insane
- DropBox Looks to Gain Mindshare with Device Manufacturers
- Art Post Interviews…Me?
- Staubitz on Service
- What’s Hot & What’s Not?
- July News Bytes
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