You don’t have to be a big dealer to look big although I’d call Fraser Information Systems in West Reading, Pa a sizable dealer. They’re a successful one too. Recently I was invited by owner Bill Fraser to check out their Global Support Center and was wowed by the experience. This is a dealer who is taking their service operation to the cloud and are setting an example for independent dealers everywhere. Check out my story about my visit to Fraser in this issue. It just might be the incentive you need to take your service department to the next level.
This is another short week (Last week I was at the Muratec dealer meeting.) as I’m moving into a new house on Thursday and Friday. I’m hoping this is my last move…ever. Let the stress begin!
New content this week includes:
- Cloud Control: Fraser Information Systems Supports Customers through the Cloud
- DocuWare Saves the Day and Costs at PEER Bearing
- A New Sales Pitch by David Ramos
Thanks for reading!
