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MJ Johnson

Featured Customer – EO Johnson Office Technologies

“The golden rule never goes out of style,” E.O. Johnson, founder of EO Johnson Office Technologies, said. When he opened his business in Wausau, WI in 1957 the business model was simple – treat customers the way you want to be treated. Honesty, integrity, and respect were the non-negotiable standards.

Fast forward 55 years and the non-negotiables are unchanged. The business E.O. started as well as the business products industry, however, has changed dramatically. Today, EO Johnson Office Technologies has four offices in Central and Western Wisconsin and Eastern Minnesota, nearly 200 employees, and is a business technology company. Mary Jo Johnson, E.O.’s daughter, leads the company.

Being a trusted advisor to customers for their business processes and technology is the company’s focus today. The EO Johnson portfolio includes managed print services, document solutions, lean office processes, network services, production print, vertical market expertise, and pure water drinking systems. A stellar sales team (where the average company tenure is 14 years), an award winning service division, and an extensive product line differentiate EO Johnson.

BEI is part of EO Johnson’s success. BEI’s Comparative Reporting provides hard data on the performance and pricing of an ever-growing list of complex machines, and the Technician Compensation program analyzes technician performance, providing benchmark comparisons. With these, EO Johnson has an edge in pricing products and establishing technician incentives and compensation.

These results were achieved using BEI’s Advanced Comparative Reporting
and Technician Compensation.

Number of Servicing Technicians

Reduced Technicians by an Average of 5 Techs

Serial Count

While Serial Numbers Increased 5% Annually

Service Call Load Decreased by More Than 10%

Average Monthly Parts Cost

While Serial Numbers Increase Every Year

Parts Costs Decreased an Average of $1450 Per Month

Performance Increases

First Call Effectiveness (FCE%) Increased 14%

Call Back Percentage (CB%) Decreased 9%