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BEI Services salutes Des Plaines Office Equipment as industry innovator

Chip Miceli

Chicago-based Des Plaines Office Equipment (DPOE), founded in 1955 is a nationally-recognized, award-winning family business with 75 employees, three locations, and a 55+ year reputation for cutting-edge solutions for business owners
and organizations.

Providing managed network services, managed print services, office equipment and innovative technology define DPOE’s core areas of expertise. DPOE is a leading provider of Sharp, Oki Data, Kyocera, and InfoDynamics. Schools, hospitals, law office, accounting firms, chambers of commerce and financial institutions make up DPOE’s diverse client base. DPOE recently became the first in the Chicago area to carry the innovative, interactive Sharp whiteboard technology, elevating conferencing room sharing of information both locally and remotely.

This follows another recent DPOE innovation, having added the Agiliant Affilliate Network to its offerings. With this partnership, DPOE will be able to provide enhanced IT (managed network) and print management services virtually anywhere in the United States.

As a national speaker and board member of the Select Dealer Group, Chip Miceli has built his business through innovation and acquisitions (four companies in the last five years).

For additional information, please call 847-879-6400 or visit www.dpoe.com

These achievements were made possible using BEI’s Advanced Comparative Reporting and Technician Compensation.

Number of Servicing Technicians

Servicing Technicians Decreased by 5

Monthly Service Calls

Decreased Monthly Service Calls by Over 500 Per Month

CPC Labor Costs

Decreased Labor Cost Per
Copy (CPC) / Cost Per
Page (CPP) by 20%

Performance Increase

First Call Effectiveness (FCE%) Increased 44%

Call Back Percentage (CB%) Decreased 14%

Hold for Parts Percentage (HP%) Decreased 30%