BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world’s only source of copier, printer and service department benchmarking!

Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial.

Featured Customer – Image IV

Ronald Warren

Image IV has been proudly serving thousands of customers of all sizes and industries in the greater Southern California area since 1980. We are proud to be an authorized dealer and factory-authorized service provider for Konica Minolta, Toshiba, Samsung, HP, Lexmark and KIP.

In 1980 it was all about standalone analog equipment; today it is much, much more. We provide a coordinated suite of hardware, software and management services designed to optimize the imaging environment of our valued clients. Delivered by an experienced and dedicated team of professionals; these products and services are delivered with integrity and good old-fashioned common sense.

BEI Services has been a significant factor in our success. Utilizing their programs, tools and highly useful comparative data has enabled Image IV to continually enhance the quality of service provided to clients. BEI Services has been a key factor in the ability for us to retain and improve our position as one of the premiere service providers in Southern California.

Moving forward, we will continue to be a company dedicated to providing quality products and services at fair and reasonable prices, delivered with a smile. Give us at call at 800.473.5424 and you’ll be warmly greeted by our receptionist, not an automated device. Our personalized attention to you begins from there and never stops!

These results were achieved using BEI’s Advanced Comparative Reporting
and Technician Compensation.

Number of Servicing Technicians

Decreased by 2 Techs While Serial Counts Increase by More Than 600 Devices

Serial Count

Serial Numbers Increased by 19% While Service Call Counts Decreased on Average

Average Monthly Parts Cost

Decreased More Than $11,000 per Month on Average

Performance Increase

First Call Effectiveness (FCE%) Increased 28%

Call Back Percentage (CB%) Decreased 18%

Hold for Parts Percentage (HP%) Decreased 10%