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Featured Customer – RK Black

Cynthia & Chris Black

Since our beginnings in 1955 we have had one simple goal – to deliver great value in an honest, friendly manner. We specialize in implementing technology solutions that work. If it has to do with information flow and control, we can help. With over 75 associates we are large enough to handle your most complex applications and still small enough to care.

I believe our company culture, as defined by what we call “Corporate Intent”, is a key component in our success. It guides us in everyday decisions and long-term direction, and keeps us grounded in what is important. Because of this, we are able to attract and retain great people who are passionate about what we do.

We are a second generation, Oklahoma-based Company. I started working for my parents in 1966 when I was 10 years old, helping in the warehouse for 25 cents an hour (I was probably overpaid). As a teenager I worked in our service department during the summers, and when I graduated from college I moved to Enid Oklahoma as the sales rep for our northwestern marketplace. It was there that I learned the importance of constant contact with my clients.

Our success depends upon serving our clients well; we channel our energies toward being your trusted advisor. We have lots of great products & services, supported by product specialists who know how to design solutions that work. Think of us as your VP of Documents. If we don’t have a solution that will work for you, we’ll help you find it from another company. We know that if we care for you as a friend first then we have a greater chance of building a valuable, lasting relationship

RK Black’s results were achieved using BEI Systems Advanced
Comparative Reporting and Technicians Compensation products.

Servicing Technicians Decrease by 3

Increased Machine Count by 324 Devices While Maintaining Same Call Load

Decreased Monthly Parts Spend by Nearly $2,200
Per Month

First Call Effectiveness (FCE%) Increased 12%

Call Back Percentage (CB%) Decreased 10%

Hold for Parts Percentage (HP%) Decreased 2%