BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world’s only source of copier, printer and service department benchmarking!

Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2-week trial.

Featured Customer – Copy Products, Inc.

Erik Crane

For nearly 50 years, Copy Products, Inc. has been dedicated to providing the best technical service available to its customers. Representing Konica Minolta, Toshiba, and Samsung along with servicing all major printer lines is an enormous task. With six offices covering over eighty counties in Missouri, Kansas, Arkansas, and Oklahoma, quantifying service metrics has always presented a challenge. BEI has answered that challenge by providing a method of rewarding service excellence while identifying areas where there is an opportunity to improve. The data we receive from BEI allows Copy Products, Inc. to be sure our field technicians have the skills and inventory to repair the machine correctly the first time. By monitoring First Call Efficiency, Parts Cost, Costs Per Page, and other vital service statistics, our customers can be assured they are receiving top notch service from the preeminent office equipment company in the area. Our investment in BEI has been one of the best we have made in the past 20 years. Copy Products, Inc. customers can look forward to a long and satisfying business relationship, in addition to the latest technology and most cost-effective service response in the industry!

These results were achieved within 12 months using BEI’s Advanced Comparative Reporting, Technician Compensation, and Territory Management/Car Stock products.

Servicing Technicians Decreased by 4

Increased Machine Count by Nearly 1,000 Devices

Decreased Monthly Service Call Count

Decreased Monthly Parts Cost by an Average of Over $17,000/Month

First Call Effectiveness (FCE%) Increased 27%

Call Back Percentage (CB%) Decreased 8%

Hold for Parts Percentage (HP%) Decreased 19%