Continuing with the theme from my Between the Lines column in the January issue of ENX magazine, I asked office technology dealers from across the country to share with us their New Year’s Resolutions for 2015. Here’s what they shared. I’ll bet you can identify with some of those resolutions as well.
“We’re planning on strengthening our digital document solutions. The printed document is declining and we’re looking to get better in digital document solutions.” Becky Offutt, KOMAX Business Systems, South Charleston, WV
“Bay Copy’s resolution for 2015 is to be more focused and selective on our approach to the market. As the business continues to get more complex, it’s even more important for us to realize what we can consistently do well that gives value to our clients and drives profit. We need to stand out in our market but focus more on our core strengths.” Ray Belanger, Bay Copy, Rockland, MA
“To be professional when speaking with our clients by asking more appropriate questions so that we do not sound like ‘background noise.’” Al Aaron, Saxon Office Technology, Morrisville, PA
“Our resolution for the new year is going to be placing more focus on our major account business and growing that piece of the company as well as growing our sales force to cover more of our territory.” Jason Habbal, Vision Office Systems, Inc., Charlotte, NC
“To encourage each employee to take every possible step to help ensure success in their role at Eakes.” Mark Miller, Eakes Office Solutions, Grand Island, NE
“DPOE’s New Resolutions, are to double are Manage networking services revenue and to add 15 new salespeople along with two more sales manager. We look for this year to be a double digit growth year. Focusing on new business, as well as adding new products.” Chip Miceli, DPOE, Elk Grove Village, IL
“My resolution or mission has never changed, take care of my employees, take care of my clients, and enjoy life. You have to love what you do and if you don’t, change it.” John Frisch, Higher Information Group, Harrisburg, PA
“Continue double-digit growth, tap into additional vertical markets, expand our reach with additional locations, and expand our product lines to gain additional revenue streams. If we focus on our mission statement of ‘People Outperforming Products, Service Outperforming Software,” and we add to our stated goals, 2015 should be a great year at Datasource Ink.” Jim Vitiello, Datasource Ink, Bloomingdale, IL
“My 2015 resolution/mission/top priority is SALES TRAINING. I am committed to developing a process for a new sales reps from the first day to end of the first year to make them successful. In addition to new reps we are going to have a regimented process and full calendar of sales training for all reps. To grow our business we need to win new customers and competent sales people are the only way we steel someone’s customer. Here are some things we are working hard to have in place on January 1st:
- Documented 90-day on-boarding plan
- Sales manual on our sales process, company value proposition, products offerings, etc.
- 2 x per month solutions training with products specialists (document management, print tracking, mobile print/scan, etc.)
- 2 x per month demo/product training with our manufacturer reps
- Online MPS training process and MPS quota requirements
- Managed Network Services training and MNS quota requirements”
- Aric Manion, President, Kelley Imaging Systems, Kent, WA
