Subject: Toshiba 351C
Question: Hey guys, I have a machine that won’t come to ready and I can’t get into 08 mode. Does this mean that the HDD is toast? If so, do you have any suggestions on a new HDD? Also, is the procedure the same as a b/w e-Studio? Thanks.
Answer: More than likely the HDD is toast. You will need 60-120 GB HDD and the firmware for this machine. Do not use b/w firmware or the machine will need PWB replacement. The procedure is basically the same.
Answer: To put it in 08 mode, press “690” and “print.” When “2” pops up, hit “print/enter” again. It will either format and go back to the default 08 test mode D, screen, or come up with an error. Most likely, it still has one of the 1/2 height maxtor hard drives, which were prone to overheating, causing them to fail. If you can, you can also look at 08-670, which will give you the info from the HDD SMART table.
Answer: The above answer is right, the machine probably has one of those 1/2 height maxtor drives still. They were junk. Just chuck it and then press “3”,“clear,” “power on,” “option 3,” then reboot 49 with the flash drive and install the firmware again.
Subject: Canon IR 3035 — Display Freezes
Question: I have a machine that’s been in an office for about 2 years. Lately the display has been freezing and they have to reboot the machine to get it operational. This machine has fax and print options installed. I’ve replaced the reader controller, main controller, control panel harness, and the power supply with a known good machine. It still locks up. I even tried running a power cord to a different outlet. The loaner in its place runs well and is using the same outlet. I’ve also flashed the machine for the latest firmware. Any ideas?
Answer: Did you try cleaning or replacing the memory DIMMs, or maybe the hard drive? I couldn’t find anything more other than what you have done, plus maybe the DC controller? I suspect the memory or hard drive.
Question: Thanks for the quick response. I forgot to mention that I have swapped the HD and the DIMM with the other working machine. As a last resort I’m going to swap out the DC controller. Thanks again. We’ve had this machine in our shop now for over a week and it hasn’t locked up yet. I did try to return it and within 5 minutes of power up the control panel locked up. Burst my bubble quickly.
Answer: You can try a D-con clear or an M-con clear but make sure you do a p-print to input all the values. Try this. Is the machine hooked to a network? Additional functions>System Settings>Network settings>TCP-IP>Multicast Discovery and setting it to “off” (default is “on”).
Question: Thanks, I’ll set that in. Thanks again for your input. I’ll let you know the results. I have tried several other things and no help. As a last effort I replaced the PS controller. Didn’t know there was such a board. No help there either. Have read some posts on other sites that mention the ADF can cause an E732-0001 code when it starts to scan. The lock up gives this code each time even though there is no actual shutdown for the code. Any thoughts would be very much appreciated. I have been fighting this one for almost 2 months.
Subject: Copystar CS-2550 Drum Yield
Question: I’m getting conflicting info on this, which is it–150k yield or 300k yield? I have a customer whose machine is making copies with gray background and the machine status page shows 253k on the drum. I told him he needs a new one but they are so pricey I don’t want to make a mistake! Any help appreciated. Thanks.
Answer: I believe it’s yield is 200k, and a PM kit may be the way to go, due to the price of everything loose versus a kit.
Answer: The machine is a 300k PM cycle. The 2050 is 150k.
Question: The copies are covered with fine black specks, so it looks from a distance like there is a gray background. It’s worse towards the middle of the copies. I’m not sure if the drum is worn out or not. Are there any other common issues? The drum does look like it has a film of toner on it. I forgot to mention internal prints have the same problem so it’s not in the scanner. Thanks.
Answer: Just do the 300k maintenance kit and that covers everything, including the drum unit, developer unit, transfer roller assembly, main charger, fuser unit, and also the filter for the rear cover. Make sure the timers are set aggressively so that the fuser isn’t baking the drum and the plastic rollers. There are posts on adjusting the fuser temp and the timers.
Answer: Yes, do the PM kit — if you order just a drum, they take it out of the PM kit, charge you for the kit, and keep the other items. Age has killed your drum and the DV unit will be bad too; they all come in the kit. If the user or a tech has turned the power save from default to stay ready longer, that can also cause premature failure. But under use can also kill the drum DV fuser. Note the machine will need firmware too to go with the new fuser and some of the covers have to be cut.
Answer: If the customer does not clean the corona every time they change the toner, then the corona will ark sometimes, causing the pitting (specks on copies) on the drum. If you got 250k from that drum you did good.
