Subject: Toshiba e-350 “Network Initializing”
Question: Hey guys, I have a Toshiba e-350 with network initializing in the corner of the screen that never goes away. I have tried 08- 669,693,947,1001,1120 and I have updated the firmware. This machine isn’t being used as a printer yet, but it seems that it may be a problem later. Any ideas? Thanks.
Answer: If you’ve done all that, it’s probably a bad NIC card, or a bad HDD, in that order. The last resort would have been the 08/693. If that doesn’t work, then it’s probably the hardware. You can get a NIC card out of just about any older Toshiba where the NIC card is common. Putting in another NIC card accompanied by star washers between it and the frame help too; evidently, the older NIC cards would not properly ground to the frame, so adding some star washers helped keep them alive longer.
Question: Thanks for the help.
Answer: I would go with the HDD first. I believe it is just a plain old 80GB IDE.
Answer: There is a reset procedure for the NIC card. Power off machine, pull the NIC, put jumpers to fac, reinstall and power on. Watch the lights on the NIC card. When they alternate, that is when you should power off, then remove the NIC and reset jumpers, reinstall and test.
Question: Thanks guys, I will give it a try.
Question: What is fac? Is this a spot on NIC card? Thanks.
Answer: Fac is the factory mode for testing the NIC card. The NIC card has a set of jumpers that when set to fac and reinserted into the machine will reset the card to the factory default. To reuse the NIC you need to move these jumpers back to the original position or it will not come ready.
Answer: I had this today on a 202l. 08-693 didn’t work, 08-690 didn’t work. But 08-691 worked; leave it at 2 then reboot. Also 08-1001 resets NIC board but I didn’t need to go that far.
Subject: Toshiba 2830c Not Printing Color Red In Copy Mode
Question: I have a Toshiba 2830c that only prints red from the network. When in copy mode from glass or ADF the red looks more gold or brown but not close to red. Even in mono colors red looks gold, and any text or image that is red comes out looking more like a gold brown. When printing from network, the reds are nice and solid no problem. All the calibrations charts the colors are nice and solid as well. I swapped out magenta and yellow developers, and still no change. Did some of 05 adj, but no change. All firmware is current.
Answer: Did you go through and clean the copier? That’s how I fixed the problem.
Question: Not exactly sure what you mean by clean the copier. I did pull the laser unit and transfer belt out and all DV units. And I cleaned the optics under the glass. Like I said, prints from the network with any red text or image looks good. Only the copy mode red looks more like gold brownish.
Answer: You kind of answered your own question in your question. If it only prints bad from the glass and RADF then that eliminates everything below the scanner. Meaning the problem is in the scanner. I’d start by cleaning the lamp and mirrors real good. If that doesn’t do it then you might want to swap out the lens unit. Oh, and even though this should be obvious, don’t forget the gamma adjustments.
Answer: Gamma adjustments? Are you turning him into the Hulk?
Answer: I don’t want to make you angry; I won’t like it if you get angry. Let me change that to “color calibration”.
Subject: Konica Bizhub C350 Error C12C0
Question: Does error C12C0 mean the hard drive needs changing or that is needs to be remounted? Please advise.
Answer: It means it’s unable to communicate between the hard disk and MFP Control Board (PWB-MFP).
Question: Thanks. I have that info but no experience on the machine. In your experience with this error, are you usually changing the hard drive?
Answer: More than likely the drive has failed. If I remember correctly you can unset the HDD in service mode. But if they are scanning to email you have to replace the drive. If not you can unset it and unplug it and the machine won’t care.
Question: Thank you. That is very useful information. I will check with the customer.
Answer: You should still be able to scan to email without the hard drive but if they are using TWAIN or something similar to scan, then you will need the HDD. You can turn it off in the service mode but you shouldn’t need to unplug it.
Answer: CAUSE: Either a failed hard drive or the hard drive option has not been properly installed. SOLUTION: To see if the hard drive is set in the TECH REP mode, perform the following:
1. Enter the TECH REP mode.
2. Select SYSTEM INPUT
3. Select HARD DRIVE.
4. Select UNSET, the END and FIN. TIME to return to the copy screen. 5. If the optional HD501 (Item #4599301) does not function, replace as needed.
Question: Thanks for all the info. I should be able to solve the problem now.
