service management

Ken Edmonds’ New Book, “Copier Service Leadership Unleashed,” Offers Service Management Insights

Lake Wales, FL (April 3, 2024) — Veteran manager and industry expert Ken Edmonds, with a wealth of experience spanning the United States Air Force, Federal Aviation Administration, and a successful career in the office equipment industry, announces the release of his
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BTA’s FIX: Cost Management for Service 2.0 Scheduled for April 11

Kansas City, MO — From 8 a.m. to 5 p.m. on April 11, the Business Technology Association (BTA; www.bta.org) will present FIX: Cost Management for Service 2.0 (www.bta.org/FIX) at Ametek/Electronic Systems Protection headquarters in Knightdale, North Carolina (a Raleigh suburb).
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LOGICnow Increases Cross-Platform Capability with Launch of MAX Risk Intelligence on the Mac Platform—Allowing Users to Run Automated Risk Assessments

Durham, NC (August 31, 2016) – LOGICnow, now a part of SolarWinds MSP and a global market leader in integrated cloud-based IT Service Management (ITSM) solutions, today announced its MSP Dashboard for Mac will now execute MAX Risk Intelligence scans when installed as part of its
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