Repeat Business Systems

Few people would debate that, in our personal and professional lives, artificial intelligence (AI) is only scratching the surface of possibilities. Then there’s the little matter of what exactly constitutes AI. For years, we have been using technology tools that have intuitive Read More

It’s not surprising that one of the barometers used to measure the success of a sales department is its ability to secure net-new business—taking down a client, and unseating either another dealer or a manufacturer direct in the process (that’s ample reason in itself to ring the Read More

Everyone has a role model on some level. Whether it’s someone you know personally, such as a parent or family member, a figure from your formative years (e.g., a teacher, neighbor or clergy), or someone who shaped your earlier years as a professional (manager or co-worker), we Read More

Garnering a reputation as a trusted source of technology and solutions that address a given vertical market entails diving into the deep end of the pool. Dealers need to be heavily fortified with subject-matter experts, an attentive and dedicated sales team and a service Read More

How a dealer defines its partnerships with customers that represent a given vertical market truly goes a long way toward ensuring repeat business. The oft-repeated phrase “people don’t care what you know until they know that you care” may be approaching cliché status, but it Read More

While the pandemic may be an unpleasant memory, the damage left in its wake continues to provide an opportunity for office technology dealers that serve particular business verticals. Many of the challenges clients faced prior to March 2020 have morphed and taken abrupt left Read More

Albany, NY (Feb. 3, 2022) – Repeat Business Systems Inc., the Capital Region’s leader in IT and managed network services, copiers, printers, mailing and shipping solutions, office technology, and document imaging software services, announces the promotion of Steven Bruno to the Read More

In the world of commercial imaging, the business development phase often involves the philosophical discussion around the mechanics of digitizing printed documents. End-users must grapple with questions surrounding the feasibility of handling the project internally, or making the Read More

Providing quality, accurate scanning of documents is only the first step toward offering adept commercial imaging services. When the end-user client is in government, legal, health care or other verticals that require a documented chain of custody, security and regulatory Read More

When a business disruption pushes the business community from its base of operations, communication takes on greater emphasis, which holds true with employees, partners, clients or other stakeholders critical to success. When the pandemic forced companies to resort to remote Read More

Downingtown, PA (Nov. 2, 2020) — Mike Dudek and Rich Wisniewski of Zygoquest Group “seeking to unite” served as the advisor to Databranch, Inc., an IT Managed Services Provider (MSP) and its owner David Prince, on the sale of assets to Repeat Business Systems, Inc. Read More

Repeat Business Systems Inc. (RBS), the Capital Region’s leader in copiers, printers, office technology, and IT and managed services, acquired the assets of Databranch in Olean, New York. This will be the company’s lucky 13th acquisition and will continue to fill in the corridor Read More

Business was brisk over the past week-plus with deals that touched various segments of the document imaging world. No less than four deals were consummated: Repeat Business Systems obtained Ed and Ed Business Technology; Hyland added Streamline Health’s ECM Business; Kyocera Read More

The Sharp dealer meeting earlier this month in Las Vegas created a lot of buzz around the smart office/future office platform, and other manufacturers like Konica Minolta have gone down this path. In fact, the smart office has kind of pushed the humble MFP onto the backburner, Read More

One of the more common refrains that has been repeated throughout 2019 is the suggestion to “stay in your lane.” In other words, don’t deviate from what you know or stray from your core competency. Stick to what you do best. That philosophy can be problematic. As an office Read More