Mitchell Filby

Commoditization is the process by which goods with economic value and distinguishable attributes (uniqueness or brand) become simple, interchangeable, commodities in the eyes of the market or consumers. It is the movement of a market for that product from differentiated to Read More

As the name suggests Managed Print Services (MPS) is a managed service and, for the most part, many from our industry would expect MPS to be pertinent when the sales engagement, transaction or service provision is directly attached to the physical devices or the printed output Read More

It’s not about clipping the ticket on the hardware or the service. I feel empowered when my clients tell me they want to print less. As an independent industry consultant and advisor to end clients, I sit in a unique position. I don’t make an income from devices or Read More

MPS is still relevant today as many providers, but specifically many sales people within these varying providers, are still at different levels of capability or saying it a different way at different maturity levels. There must be an appreciation that within every provider Read More

I’m reading Mitchell Filby’s book, Rest In Print: from office printing to The Rise of Managed Services. He was one of the speakers at Photizo Transform Global 2014. Even though his book targets end user decision makers in mid-size and large businesses with concerns about what’s Read More