managed print services

Commoditization is the process by which goods with economic value and distinguishable attributes (uniqueness or brand) become simple, interchangeable, commodities in the eyes of the market or consumers. It is the movement of a market for that product from differentiated to Read More

It’s not about clipping the ticket on the hardware or the service. I feel empowered when my clients tell me they want to print less. As an independent industry consultant and advisor to end clients, I sit in a unique position. I don’t make an income from devices or Read More

Welcome back to another round of the office imaging industry’s most significant events of the past 25 years. It’s been quite the ride, a ride that shows no signs of abating. No doubt about it, the past 25 years have been some of the most exciting in the industry with ups and Read More

After a hiatus, I’m bringing back the popular What’s Hot & What’s Not? department to The Week in Imaging. This week Katie King, senior account executive with Image Matters in Knoxville, TN, discusses the products, services or solutions that are hot for her right now a Read More

(Editor’s note: This article, which I authored, appears in the February issue of Independent Dealer magazine www.idealercentral.com, a publication focused on the office products dealer channel. I thought you might enjoy reading my treatment of MPS for that channel. I recommend Read More

If you were at Toshiba’s LEAD dealer meeting last fall in Orlando you’re well aware that arguably the biggest trend confronting Toshiba, but everybody in the office imaging industry in 2014 and beyond is declining print volumes. What is Toshiba as a manufacturer and dealers and Read More

An unstable economic situation like the one we are living in acts as an incentive to practice lean thinking. Though this is a concept born for the industry, it is absolutely valid in any type of activity, from the administration, to warehouse and of course production. The largest Read More

  As more office technology dealers enter the managed print services (MPS) space, HP channel partners who have been providing managed print services under the HP Partner Managed Print Services program are feeling the pinch. In response, HP has announced the HP Managed Print Read More

I just returned from Photizo’s Transform Global 2013 in Scottsdale, AZ and like last year’s event, I had a jam-packed schedule with not enough time to attend all the sessions I wanted to sit in on or see all the people I wanted to see. But I did walk out of there with Read More

It’s that inevitable time of year again, when we review the events of the previous year and look ahead to the next one. The imaging industry was clearly a mixed bag in 2012.  It almost felt as if the industry collectively held its breath as signs of a major industry shift Read More

This week we speak with Susie Woodhull, president of Woodhull LLC in Springboro, OH about what’s hot and what’s not in her market. Woodhull LLC is a single-line Ricoh dealer. What’s hot? Woodhull: Managed IT services is hot for us right now; we’re getting ready to kick off the Read More