Doing Better Business

Destination Dealer: Tangible Benefits and Indefinable Qualities that Attract Employees

In thinking about the ins and outs of hiring, it sometimes comes down to having a good feeling about someone. And while HR and other exec folk have been burned by relying on the “gut” to decide between two or more candidates, it’s a time-honored practice. Maybe not for long,
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Dealers Chart Challenges of Dealing with an Employee-Favorable Market

When we last visited the topic of hiring and retention a few years ago, conditions were especially favorable toward job hunters. It was the era of the Great Resignation, an extended period when four million members of the workforce were switching jobs each month. And while the
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Remote Control: How Work from Home Impacts Dealer Hiring

There are two popular narratives in today’s employment landscape when the subject of remote work is broached. Some see it as the new post-COVID reality, while others believe it is largely becoming a thing of the past in the wake of several prominent companies issuing
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M&A Roundup: Braden Business Systems, Doing Better Business Swing Deals

A pair of dealers embraced the “buy local” mantra in announcing acquisitions this week. Braden Business Systems of Fishers, Indiana, bolstered its Midwest holdings by obtaining Lafayette Copier, roughly 67 miles away. Meanwhile, Doing Better Business of Altoona,
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M&A Roundup: Doing Better Business, EDGE Business Systems Complete Deals; ACT Group and BDS Merge

M&A activity continues at a brisk pace with a pair of deals that were announced too late for inclusion in our May 6 newsletter. That’s essentially four deals in a week’s time, and a number of dealers have intimated they are on the brink of closing out additions to their
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Vale: Elite Dealers Pay Respects to Lost Team, Family Members

Perhaps it is only fitting that as we sign off from this year’s iteration of Elite Dealer challenges, not to mention a 2021 that was remarkable in oh-so-many ways (very few of them good), we provide our dealer community the opportunity to share a few stories about the members of
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Selling MPS During a Pandemic: The Pressures on Business as Usual

As we have seen during the course of conducting business, the sales cycle for MPS can be a bit more extensive in comparison to other products and services. Factoring in a pandemic, with its logistical workarounds and the need to coordinate with the proper departments internally
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Satisfied Customers: The Art of Maintaining MPS Accounts for the Long Haul

Business perpetuity is a beautiful thing. People, by nature, seem to gravitate toward developing long-term relationships with those entities they do business with, but it can be a fragile bond. One tragic misstep can undo years of fostering goodwill between a vendor and end-user.
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Only a Zoom Away: Keeping Tabs on its Teams Key to Elite Dealer Success

When a business disruption pushes the business community from its base of operations, communication takes on greater emphasis, which holds true with employees, partners, clients or other stakeholders critical to success. When the pandemic forced companies to resort to remote
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M&A Roundup: A.D. Solutions, Doing Better Business, Connections for Business Craft Deals

A slight gust of acquisition wind swept through the industry this week, as a trio of companies broke the COVID-19-induced silence. A.D. Solutions acquired Velox Systems and Doing Better Business obtained Pro Business Systems, while Connections for Business netted the assets of
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Difference Maker Debra Dellaposta Epitomizes Strength of Family-Owned Dealerships

Debra Dellaposta is one of those executives who cringes at the thought of talking about herself. But when it comes to her customers, employees and her peers, Dellaposta is one of the more unfailing advocates, always searching for ways to improve the experience of dealing with
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Doing Better Business receives 2019 Ricoh Circle of Excellence Award and Prestige Certification

Altoona, PA (May 13, 2019) — Doing Better Business, a leading managed print services provider, has been honored with the 2019 Ricoh Circle of Excellence Award. Doing Better Business has received this distinction for the last seven years, every year since 2013. In addition to the
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Peer Group Takeaways Galore: It’s Hard Not to Get Enthusiastic about Implementing Solid Ideas

As we wrap up April’s look at the value of peer groups, one of the common refrains uttered by all of our panelists is resisting the urge to implement too many ideas brought back from meetings all at once. Easier said than done. Many dealers remark that they’ve emerged from peer
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Peer Groups and the Core Value of Benchmarking Enables Improved Performance on the Playing Field

One of the harbingers of spring is baseball season. The sport has undergone a major metamorphosis in the last 20 years, particularly in the way that performance is measured. For years, batters were judged by three primary statistics—batting average, home runs and runs batted in.
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Virtulytix Selects Doing Better Business as Leader in Managed Print Services

Lexington, KY (July 29, 2018) — Virutlytix has recognized Doing Better Business as a leader in managed print services (MPS). Doing Better Business was one of seven independent channel partners that Virtulytix selected to participate in the 2018 Leaders Index for MPS Channel
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