CPI Technologies

When we last visited the topic of hiring and retention a few years ago, conditions were especially favorable toward job hunters. It was the era of the Great Resignation, an extended period when four million members of the workforce were switching jobs each month. And while the Read More

In the past five years, office technology dealers have increasingly sought to lock down their most valued employees. Obviously, having long-tenured employees has always been a feather in the cap of companies that stress corporate unity and strong core values, so it’s not exactly Read More

If it were only a set-it-and-forget-it, one-time investment proposition, managed IT would be so much more palatable to a wider range of dealers. That’s simply not the way it is, for if it were that easy, then everyone would offer this MSP gem. If you close your eyes and listen, Read More

Success is rarely an absolute, at least for the majority of businesses. Unless a company sets lofty goals that are accomplished—and if you did, proper kudos go out to you—it will take stock of all the pluses and minuses and reach an overall conclusion. For example, perhaps your Read More

At a time when supply chain delays have cost dealers millions of dollars due to product backlogs, the domino effect has toppled the humble account representative in the process. It’s left dealers in a precarious position in handling compensation. Just how long the delay lasts can Read More

Coming off a year when the ability of account executives to peddle MFPs and other varieties of hardware became severely cramped by supply chain issues, one might gather that dealers across the United States would tamp down expectations and perhaps revisit the quotas they’ve Read More

In the dealer sales rep world, nothing beats a sale. Unless it’s a bigger sale. And one that brings in monthly recurring revenue (MRR). That monthly splash is the heartbeat of a dealer; not all items in a company’s product and service revenue lend themselves to service Read More

The majority of the glass-half-full crowd tends to take a critical view of performance and results when reflecting on the previous year. We sometimes tend to be our own biggest critics, focusing on the areas in which we came up short as a team, and that’s not necessarily a bad Read More

Ah, the joys of being a service technician during the age of COVID-19. Face mask? Check. Hand sanitizer? Check. Gloves? Got ‘em. Disinfectant spray for machines? Right here. Maybe disposable work mats and booties, or anything else that makes a tech look more like a surgeon? Sigh. Read More

When a business disruption pushes the business community from its base of operations, communication takes on greater emphasis, which holds true with employees, partners, clients or other stakeholders critical to success. When the pandemic forced companies to resort to remote Read More

Call us sappy or sentimental, as while the calendar has turned the page, we wanted to squeeze in a handful of final thoughts as to what our Elite Dealers view as their primary challenges. After all, it may be a New Year, but our problems travel well and have a way of ignoring the Read More

Listening is often a lost art form. Sometimes, we get so caught up in what we know and believe without really giving a different viewpoint the attention it deserves. Look no further than the current political climate; we’d be hard pressed to find a juncture in recent memory where Read More

In our previous look at vertical-driven business, we examined the art of developing competencies within a given set of market spaces. This time around, we’re asking our panel to provide a glimpse of what the vertical market approach may look like going forward. For CPI Read More

Springfield, MO (April 24, 2018) — CPI Technologies has been selected to be a member of the HP Partner First Managed Print Specialist Premier program. Premier members are selected based on the strength of their experience, customer service capabilities, and technical expertise. Read More

Springfield, MO (March 14, 2018) — CPI founders Vernon (Vern) Starks and wife, Antonette (Toni) Starks, announce the acquisition of their company by their daughter, Heidi Starks Crane (active in the business since her teens, and current CFO), and her husband, Erik Crane, CPI’s Read More