Sales & Service

Striking a Balance with Relationships, Developing Careers Proves Gratifying for VBS Difference Maker Rick Lingon

Someone once told Rick Lingon that “life is made with time and effort.” During a nearly 20-year career, the vice president of sales and marketing at Virginia Business Systems (VBS) of Richmond,
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White: Opportunities Abound for Toshiba Growth in Direct and Dealer Channels

With great work comes even greater responsibility, and Larry White is poised to take Toshiba America Business Solutions (Toshiba) to the next level on both fronts. White, a 21-year veteran of
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A Hack to Help You Sell More Copiers

With many athletes, practice makes perfect. It’s that repetition of completing certain tasks over and over again the create muscle memory. That muscle memory then becomes an instinctive
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Dealers Should Hold Service Department to the Same Level of Accountability as Sales

Why doesn’t the office technology channel’s owners and leaders pay sales reps $250,000 salaries with no accountability or quotas? Why do dealerships have millions in obsolete parts, spend
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Brutal Honesty: How Self-Reflection is Essential to Becoming a Better Sales Professional

You make the calls, you take care of your clients, you prospect, you lose some opportunities and you close deals as it’s the never-ending cycle of a hard-working sales professional. However, most
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Copier Sales, Relationship Building and Commonality Garner Orders

Here’s a short story about two appointments I had later in the day.  Well, not really appointments but rather stop-ins with two existing accounts. One of those accounts was a net new from three
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Corporate Business Systems’ Johns Values KDA Relationship

Las Vegas — ENX Magazine spoke with several dealers during Kyocera’s Fiscal Year 2018 Business and Technology Conference, held here April 18-20, to understand their perspectives on the company,
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A Few Reasons Why Horse Racing and Selling Go Hand in Hand

Begrudgingly, I was off to the Monmouth Park thoroughbred horse race track during a Saturday afternoon in May.  My wife was adamant about my attendance since it was an in-law family event. Argh!
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