Sales & Service

Spring Cleaning: Reviewing Customer Profiles for Light Production Print Opportunities

Spring is in the air…well, not really. Much of the country is still consumed by sub-seasonal temperatures, and even spates of snow as Mother Nature gives us a little attitude. But as the flowers
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North American Blues: Ricoh Taking $1.6 Billion Loss for Fiscal Year

Ricoh Co. announced a revision to its forecasted consolidated operating results for the fiscal year ending March 31, with the Tokyo-based manufacturer recording a 170 billion yen ($1.6 billion
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Latest Filing of Canon Lawsuits Take Aim at New Builds: The Role of the Cartridge Dongle

With its latest round of patent-infringement suits targeting 49 manufacturers, distributors and resellers of toner cartridges as well as photosensitive drum units—complaints filed with both the
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Is there a Future for Production Inkjet in the Dealer Channel?

In 2015, Canon Solutions America (CSA) made a bold unveiling with the introduction of its Océ VarioPrint i300 color digital press, a sheetfed inkjet production printing system that gave
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Why the Best Salespeople are So Lucky

How do I achieve my desired sales goals over and over? Thomas Jefferson once said, “I’m a great believer in luck, and I find the harder I work, the more I have of it.” You may have noticed those
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Can the He-Man Creators Teach MSPs about IT Marketing?

If you grew up in the 1980s like me, you no doubt were a huge Star Wars fan and loved to play with the action figures. Of course, you probably had no idea that the massive success of the Star
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Charting Growth Opportunities for Managed IT: Finding Comfort in the Cloud

In a bit of a nod to the Captain Obvious in all of us, perhaps one of the secrets to ensuring future growth for managed IT providers is to furnish the full spectrum of IT needs for clients. While
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Five Things Dealers Should Know to Thrive in a Review Economy

Think of the last time you went on vacation, or maybe you’re planning one right now. I would bet some Bitcoin that you visited at least one review site, or looked at reviews of your hotels
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