Sales & Service

Your MSP sales team will have many opportunities, but some opportunities come at a cost. If the cost outweighs potential outcome, said opportunity may not be worth your effort. There are many Read More

As we reach the home stretch of 2018’s final hurrah, it’s not too surprising to learn that one of the biggest stumbling blocks confronting our list of Elite Dealers is the need to identify, hire Read More

Observe those successful in sales, and you’ll soon notice they’re good at the art of conversation. If you think this sounds easy, think twice. Having engaging sales conversations Read More

As part of our annual Elite Dealers issue, ENX Magazine queries respondents regarding the toughest challenges facing their operations. We squirreled away these answers from our 132 honorees to Read More

There is a chance to deliver exceptional customer service through every single customer interaction. As an office equipment dealer, you do this each time you supply your customers with high Read More

We’re going to bid November adieu by wrapping up our look at 21st-century sales strategies with a mixed-bag look at the wildcard variables that have enabled dealers to gain a leg up on the Read More

If you are like me, you are trying to figure out what happened to summer. It seems like yesterday we were lighting off fireworks and eating your brother in law’s terrible BBQ. Now you are trying Read More

The Gordon Flesch Company has named Patrick Flesch as president and Mark Flesch as chief operating officer (COO). Having served as sales managers and vice presidents of sales for the Gordon Read More