Sales & Service

Dare to be Different: 2019 Offers Opportunity to Explore Uncharted Waters

When it comes to doing business, companies fall along the lines of three different mindsets. There are those who follow trends and others who ignore them, while there’s a third that prefers to
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Oval Partners Bolsters California Footprint with Strategic Investments in Century Business Services, Shamrock Office Solutions

Oval Partners, a San Francisco-based, multifamily office private equity firm, ushered in 2019 with a pair of acquisitions. The firm announced a new partnership with Century Business Services, a
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2019 Will Be the Year of DaaS: My suggestions to Help You Implement

Well, it happened: some pioneers in the print industry are delivering an as-a-Service model. The participants of the imaging channel must respond and deliver print equipment, its supplies, parts
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Ringing in the New Year with a Look at Trends to Watch in 2019

Easily, the most difficult days of the year to find motivation and energy are the first few trips to the office following the long holiday season. Fear not, the gift wrap, party eyeglasses and
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Sellers in Your MSP Should Facilitate Sales Urgency

An MSP company has a longer sales cycle than most businesses. Urgency can be a hard concept to impart when trying to close with the sort of clients you need to. The following are tips to assist
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New Year Beckons, but Same Old Challenges on Horizon for 2019

It seems that 2018 flashed before our eyes in a heartbeat, leaving nothing but a fond memory from a year awash in black ink on the financial ledger. MFP and copier placements may be flat for
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Three Tips To Avoid Sounding Like Another Sales Monkey On The Phone

Paper shuffling, sweaty palms, time to go to the bathroom, nobody answers the phone, surfing the internet—the excuses run rampant inside sales bullpens. Sales monkey business has run amuck inside
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Growing Pains: Elite Dealers Seek to Implement Internal Processes to Reconcile Growth

The 2018 campaign has largely been a rousing success for the office technology dealer universe, aided to some degree by a healthy economy (the December stock market swoon notwithstanding).
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