Sales & Service

As we put a wrap on our June state of the industry focus on the future office/smart office platform, we’ve asked our dealer panel to provide their views on what tomorrow may hold for their Read More

“We’re making hundreds of phone calls, sending emails, plugging activities into CRM to track it all, and yet, we are NOT getting results. We are not hitting our budgeted revenue or profit and the Read More

This month’s state of the industry package on the Future Office/Smart Office (FOSO) technology movement included a manufacturer roundtable of experts from Ricoh, Xerox and Konica Minolta. Several Read More

How often do you hear the key to success is customer service, yet this is one of the greatest struggles for many in sales? I have a solution, but it requires more than a change of focus. It Read More

As we dig deeper into the topic of smart office/future office opportunities for office technology dealers, the conversation invariably turns to post-sale revenue. Certainly, the opportunity to go Read More

In a recent meeting with a CEO and Chief Sales Officer, I heard the following quote from the CEO: “If I knew why non-producers didn’t produce, I would be free of problems in my sales Read More

In a bit of a Texas two-step, a pair of Lone Star State dealers beefed up their regional footprints and product menus through acquisition. Datamax nabbed the copier division of Firmin’s Read More

Xerox (NYSE: XRX) has acquired two new multi-brand dealers, Rabbit Office Automation (ROA) and Heritage Business Systems (HBS), to grow its presence in the San Francisco Bay area and the Delaware Read More