Sales & Service

Acquisition activity continues to heat up in the office dealer space. Flex Technology Group and Oval Partners announced new partnerships with Millennium Business Systems, a premier office Read More

After weeks of speculation surrounding its future in the aftermath of reports regarding its parent company’s financial situation, Chicago-based Clover Imaging Group followed through on its Read More

One of the oft-repeated phrases dealers recite in discussing the merits of a true managed service contract is the “stickiness” it creates with the customer. The prevailing theory is that the more Read More

Transaction activity in the office technology dealer space picked up again this week in a major way, with four announced deals. Nashville, Tennessee-based Novatech scooped up Copy & Camera of Read More

In our September issue, we take an overview of the perceived or real threats posed by online retailers such as Amazon and Staples, the latter fortified by its acquisition of DEX Imaging. The Read More

The usefulness as a sales tool of adding new functions (translation, etc.) to smart MFPs pales in comparison to another way to leverage apps and connectors: dramatically improving core MFP Read More

While we could discuss the ins and outs of the merger and acquisition theater on a weekly basis, alas, this week marks our final look at the subject for now, at least in terms of our state of the Read More

When’s the last time you’ve asked one of your clients what they thought of you? I’m deeply concerned that many in sales have taken their clients for granted. They’ve Read More