Sales & Service

Corner-Office Issue? Dealers Talk About Margin Management

Today’s trivia question: When it comes to margin management, how high up the executive tree does this conversation go when deviating from the original marching orders? Does it start from the very
Read More

Konica Minolta Acquires Depth Security

Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta), together with its IT Services division, All Covered, announced the acquisition of Depth Security, a cybersecurity consulting
Read More

Minding the Margins: Balancing the Promotions Temptation in Selling

It is an interesting time to be in sales across every business sector. In the COVID era, meetings have increasingly become remote, and reps in all fields have been polishing up on the nuances of
Read More

UPDATE: Canon Website Back Online Following Cyberattack

Note: As of last Friday afternoon, the Canon U.S.A. website is back online. We will provide more updates as they become available. Add Canon U.S.A. Inc. to a growing list of major corporations
Read More

Countering Margin Erosion: Pros and Cons of Looking to New Sources of Revenue

At a time in business when the sale of bread-and-butter offerings such as copiers and MFPs have been severely curtailed by COVID-induced conditions, dealers may be seeking to supplement their
Read More

M&A Roundup: Gordon Flesch Company, LDI Color ToolBox Bolster Capabilities

In the midst of a comparatively quiet summer on the mergers and acquisitions front, two of the dealer network’s bigger players announced the completion of acquisitions as Gordon Flesch
Read More

Now What? How IT Dealers Can Get the Jump on Business, Post-COVID-19

At some point in the not-too-distant future (which we can only hope is more near-term than the opposite), businesses will resume operating at some level of normal. While the definitio
Read More

Bay Copy Bolstering Signature Healthcare’s Document Generation with 500 New Machines

Bay Copy, a leading provider of digital document solutions, has entered into a five-year agreement with Signature Healthcare an integrated health care organization that owns Brockton Hospital,
Read More