Sales & Service

Sidestepping a Pandemic: Dealers Chart Challenges of Delivering Technical Service On-Site

Ah, the joys of being a service technician during the age of COVID-19. Face mask? Check. Hand sanitizer? Check. Gloves? Got ‘em. Disinfectant spray for machines? Right here. Maybe disposable work
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M&A Roundup: ConnectWise Acquires Service Leadership; M&S Technology Group Launches via Deal

A pair of deals crossed the transaction wire this week, including an interesting combination of firms dedicated to technology solution providers, coupling a software and services platform
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M&A Roundup: Xerox Adds CareAR, ACP and Time Business Merge, MTS Office Changes Hands

Industry transactions rolled forward this week with a trio of announcements. Xerox picked up augmented reality support specialist CareAR. On the dealer side, All Copy Products and Time Business
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EFI Engage Worldwide Conference Features Product Launches and Educational Opportunities to Help Customers Succeed in 2021

The first-ever worldwide virtual users’ conference for Electronics For Imaging, Inc. customers, EFI Engage, features groundbreaking new innovations that accelerate customers’ ability to
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M&A Roundup: TOPP Business Solutions Acquires Technic IT Group; Novatech Expands

TOPP Business Solutions (TBS), one of the region’s largest family-owned office automation dealers, is expanding with the acquisition of Dunmore, PA-based Technic IT Group, LLC. “This is truly a
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Office Depot Rejects Staples’ Offer but Leaves Door Open to Possible Deal

Mindful of two past attempts in joining forces that eventually didn’t pass muster with the Federal Trade Commission, The ODP Corporation—parent company of Office Depot—formally rejected the $40
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Lessons Learned, Part Two: Even the Worst of Years Provided Beneficial Moments

The oft-repeated adage about life, that it gives you the test first and teaches the lesson after the fact, certainly holds true. During 2020, we learned on the fly from the comforts of home but
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NetSmart Plus Adds VoIP Products and Carrier Services with Recent Acquisition

NetSmart Plus, a division of award-winning office technology provider Applied Imaging, has partnered with Holland-based Blackport Solutions, effective Dec. 14, 2020. With this partnership,
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