Sales & Service

The ABCs of SMEs: Do Hidden Gems Require an Expert Gemologist?

One of the challenges in dealing with ancillary products and services is that, depending on the category, it can diverge entirely away from the more traditional offerings in a dealer’s arsenal.
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M&A Roundup: Gordon Flesch Co., RJ Young and Novatech Complete Deals

The M&A activity pace quickened with a pair of deals announced late last week and another this week, all involving dealers that have demonstrated an appetite for acquisition. On Friday,
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Client Objections? Au Contraire When it Comes to Ancillary Offerings

One of the best aspects of offering ancillary products and services is the lack of client objections. We’d insert the word “utter” in there, but let’s not get cocky. Every expenditure demands a
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Keep it Coming: How Ancillary Products Can Fuel the MRR Machine

In the dealer sales rep world, nothing beats a sale. Unless it’s a bigger sale. And one that brings in monthly recurring revenue (MRR). That monthly splash is the heartbeat of a dealer; not all
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Internal Realignment, Resources Shift Positions Konica Minolta to be More Customer-Centric

The ink on Sam Errigo’s new business cards barely had the chance to dry when the president and CEO of Konica Minolta Business Solutions U.S.A. identified one of the cornerstone initiatives he
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Office Dealers Ponder Post-Pandemic Leasing Trends to Watch

Since interest rates have shot up as the Federal Reserve continues to battle inflation, which has reached a 40-year high, tomorrow’s borrowing trends have certainly been impacted. But to what
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Roundtable: Industry Lessors Discuss Future of Leasing Landscape

This month’s State of the Industry roundtable on leasing, consisting of standalone financing companies and industry manufacturer leasing arms, captured a robust assortment of opinions and
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Prosource Acquires VanDyke, Bolsters Technology and Imaging Solutions Footprint in Midwest

Prosource, a leading business technology solutions provider, announced the acquisition of VanDyke Inc., a full-service office equipment provider based in Ashland, Kentucky. The acquisition
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