Sales & Service

I believe I wrote this about four years ago and at that time I never used a real CRM system. Believe me, I fought it tooth and nail, four years later, I can’t operate without it.  If I had Read More

Since the Giants are getting hammered by the Broncos, and the fact that they will now be 0-2 leaves me with some additional Sunday night time. Thus, I thought I’d bring back this blog from Read More

A Star Trek flick from 1996 had the crew of the Enterprise travel back in time to undermine the Borg attempt to stop Earthlings from making first contact with the Vulcans. The last few days Read More

If you asked my sales manager, he would probably say NEVER! Many of us know that only the strong (tough minded) will survive more than three years when it comes to selling copiers, printers, and Read More

What started as a great head start for August sales turned into a crap show leading up to the last day of the month for me. I had $36K booked at the end of the first week, thus needing a minimum Read More

Way back when in 1986 I went into business for myself at the ripe age of 29. I had been selling copiers for a Minolta dealer in central New Jersey since 1982, and by 1986 the owner was in a Read More

I ran across yet another scam from a copier dealer. First let me point out that 99.9 percent of the dealers out there are great at what they do and great to do business with. However in any Read More

What does Priport mean or what possessed Ricoh to choose the name Priport?  If I had to choose a name for a high-speed duplicator I would have chosen something like DocuPress, Image Print or Read More