Sales & Service

Much of the content that I use for my blogs comes from the daily grind of selling hardware and software. There will be days when I hear something unique, have a conversation with a client, or a Read More

A few weeks ago, I was digging deep into Linkedin just to see what’s new. I didn’t find much, however, I did notice that I’ve been a Linkedin user since 2005. Over the years Read More

At some point in the past we have all taken our vehicles in for a repair; if when you did this the shop only fixed it correctly 45 percent of the time would you consider that quality service? If Read More

Pac Man, Space Invaders, and Donkey Kong were cool. Everyone was wearing RayBans, Nike sneakers and Members Only jackets. In 1982 I sold my first copier. I started in the industry as a technician Read More

Sometimes we need to educate right? At all of my appointments I mention that our devices will scan documents to searchable PDFs. I then follow up with, “Do you know the benefits of being Read More

It’s been a week of dealing with some bad apples (salespeople). Two weeks ago I had an appointment with an existing client in my territory to replace an older Ricoh MP1600.  We have Read More

Here’s a question I received via e-mail the other day. “Hi Art, I’ve had a couple of folks here asking about the origins of your name p4p hotel. I thought I had read it somewhere a couple Read More

There’s an old saying that you can’t teach an old dog new tricks. I don’t believe it, I’m still learning new stuff every day. Here’s a few tips that you must have Read More