Printer Tech Tip: HP CP3525, CM3530, M551, M575 – 59.F0 Error

Description:

Printer boots up to 59.F0 Error and is unable to print. This behavior may be caused by one of the following three conditions:

1. Transfer belt is locked up and cannot rotate.
2. Sensor SR17 (primary transfer-roller-disengagement) is bad.
3. Damaged or broken fuser drive gear. Typically, a grinding or clicking noise will be heard during boot up.

Recommended Action:

1. The first step is to reseat the ITB and power-cycle the printer. NOTE: If the problem persists, an HP Certified Technician should be dispatched for further troubleshooting.
2. Inspect the ITB by taking the ITB completely out of the printer. Check to see if the flag rotates (callout 1) when the white knob is turned (callout 2). See the Figure below.

If the ITB flag is broken, damaged, or does not rotate replace the ITB (CC468-67907). Otherwise, continue with step 3.

3. Test Sensor SR17. Perform the Manual Sensor Test. In order to run this test successfully, make sure the Fuser, ITB, Cyan Cartridge, and Black cartridge are removed. To run the Manual Sensor Test, follow these steps:

1. From the printers control panel access TROUBLESHOOTING/DIAGNOSTICS MENU.
2. Press the down arrow to highlight MANUAL SENSOR TEST, and then press the OK button.
3. Observe the state of sensor I on the control panel. The normal state is 0.
4. Locate SR17 through the right side of the printer. It is attached to the frame of the printer just above where the end of the black cartridge comes into contact with the back of the frame. Insert a piece of paper into the SR17 sensor bracket. The state of sensor I on the control panel should change to 1. See Figure below to confirm location of SR17.
5. Observe the control panel for proper operation of the sensor. If the value for sensor I does not change, the sensor will need to be replaced. (Photo interrupter (SR17) – WG8-5696-000CN). If test passes proceed to step 4.

4. Open the right door and defeat the interlock switch. With the ITB removed, perform the ITB Contact/Alienation Test. To run the ITB Contact/Alienation Test, follow these steps:

1.  From the printers control panel access TROUBLESHOOTING/DIAGNOSTICS MENU.
2. Locate and select COMPONENT TEST.
3. Press the down arrow to highlight ITB CONTACT/ALIENATION, and then press OK. During the test (takes about 20 seconds), observe the alienation drive hub, which is above the cyan cartridge. If the alienation drive hub does not rotate, the fuser drive is most likely the problem. Replace the fuser drive assembly. 

This Tech Tip is contributed by Laser Pros (www.laserpros.com).  Email any questions to marketing@laserpros.com.