Rochester, NY (Jan. 7, 2025) — e-ImageData Corp, the worldwide industry leader in innovative micrographic film equipment, has selected Kodak Alaris as its authorized service provider for ScanPro customers in the US, Canada and Mexico.
The appointment formalizes and expands a longstanding partnership between e-ImageData and Kodak Alaris. This collaboration has enhanced e-ImageData’s service and repair capabilities. Newly added to the service portfolio are on-site service offerings provided by Kodak Alaris.
e-ImageData’s ScanPro line is backed by a best-in-industry, one-year factory warranty, and the company offers additional extended product warranties and out-of-warranty support services. Under the new agreement, Kodak Alaris will provide onsite break-fix, diagnostics, and repair services, and support extended warranties and post-warranty onsite contracts.
Jeff Middleton, vice president of sales at e-ImageData Corp, said: “All ScanPro products have a proven track record of performance and dependability, and we’re always looking for new ways to deliver the best possible experience for our customers. By appointing Kodak Alaris as our authorized service provider and expanding our repair program to include onsite support, we are strengthening our service and maintenance offerings and adding convenience for our customers.”
Kodak Alaris is one of the only multi-vendor solution providers in the document capture industry and its team of expert field engineers service all major scanner, microfilm, and storage equipment.
“We are excited to embark on this extended partnership to provide e-ImageData’s customers with expert repair and maintenance services,” said Jeff Moore, Americas regional service director at Kodak Alaris. “We have 50+ years of technical support experience in micrographic equipment, and we serve customers worldwide. We are committed to ensuring customers achieve greater uptime and are proud to consistently perform at a high first-time fix rate of greater than 92% and to record a customer satisfaction rating greater than 95%.”
Kodak Alaris was recently honored with the 2024 Excellence in Customer Service award from the Business Intelligence Group, highlighting its outstanding service team and ability to serve customers successfully around the world.
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About e-ImageData Corp.
e-ImageData Corporation is the world industry leader in the design, manufacture, marketing, sales, and distribution of micrographic film equipment. Founded in 1989, e-ImageData forever changed the way people work with microfilm. Today, its products are built in the United States under the ScanPro brand and shipped worldwide.
About Kodak Alaris
Kodak Alaris is a leading provider of enterprise data capture and intelligent document processing solutions that simplify business processes. Powered by decades of image science innovation, our award-winning software, document scanners, and services are available worldwide and through our network of channel partners.
