Schaumburg, IL and Merrillville, IN (June 6, 2023) — Pulse Technology, a technology company serving the IT, managed print services and other needs of businesses throughout the Midwest and beyond, has introduced the Cloud Voice Phone Solution for its clients seeking better response time in a changing work environment.
Pulse Technology’s Cloud Voice Phone Solution places this technology in the hands of business owners without requiring investment in equipment with large, up-front, capital outlays. Business owners can gain access to all equipment and services without substantial expense as the program is available on a month-to-month agreement.
With the changes in the business world and the growing number of remote workforces, the need for expanded telephone capabilities is front and center, and the advances in technology allow companies to provide nearly 24/7 access.
One area where Cloud Voice Phone Solution technology can greatly assist is inbound customer calls. Previously, if a customer sought immediate support, companies would often juggle the phone call between departments, and eventually to a manager’s cell phone where the customer would usually leave a voice mail and wait for a return call.
Companies have addressed this problem with Cloud Voice Phone Solution phone systems. Since these systems operate “in the cloud” they are no longer tied to a single physical location and can accommodate the flexible workforce better than ever before.
Today’s leading companies utilize cloud voice in order to assign “Find Me Anywhere” numbers to staff, which are essentially single numbers that will call the office phone, then cycle to their cell phone, then cycle to other staff members, so that customers can reach the exact department they need without being on hold for long periods of time. The numbers can be configured to all ring simultaneously as well, so anyone able to solve the specific customer problem can handle it immediately. Reduced wait times and instant connections with the right person are significant competitive advantages for today’s organizations.
Pulse Technology is a member of Technology Assurance Group (TAG), a private organization of elite, independently-owned, managed technology solutions providers in the United States and Canada, who collectively represent over $350M in sales. TAG members integrate all communication solutions including IT, telecommunications, AV, surveillance, video and telepresence, managed services, and managed print. These companies are dedicated to advancing their customers’ businesses through collaborative effort and education, in addition to gaining access to revolutionary programs, like the aforementioned. This program is not available to companies outside of the TAG organization.
“Almost everyone has had an experience where they’ve been routed from department to department and placed on hold for long periods of time,” said Pulse Technology CEO Chip Miceli. He added, “This phone solution is a great way to address that point of frustration. Companies that use the Cloud Voice Phone Solution will have a distinct advantage over their competitors. We are here to answer any questions that a business owner might have about this technology.”
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About Pulse Technology
Pulse Technology is a leader in the field of print management, network services (IT), and other office solutions including furniture design and sales, office products, mailing equipment and their supplies, as well as custom and promotional products, with a history dating back to 1955. Pulse Technology is the re-branded name for several well-known area businesses: Des Plaines Office Equipment, McShane’s, and Kramer Leonard. With locations in Merrillville, Indiana; Rockford and Schaumburg, Illinois, Pulse Technology serves the needs of businesses across the Midwest.
The firm provides products and services to a diverse client base that includes schools, hospitals, law offices, accounting firms, and financial institutions, among others. The firm has won the Sharp Document’s Hyakuman Kai award for sales excellence since 1988 and the Elite Dealer by ENX Magazine since 2007 and has been named to the Inc. 5000 list for fastest-growing businesses across the United States. Pulse Technology has also won the Better Business Bureau’s Torch Award, and the ENX Magazine Difference Maker recognition.
