Schaumburg, IL (Jan. 25, 2023) — Pulse Technology announced today that Will Miceli has been promoted to the position of service manager. As Pulse continues to expand with the construction of a new office and warehouse facility in Merrillville, Indiana, the role of the company’s service manager has expanded. The responsibilities of this new position will include overseeing the Pulse’s team of dispatchers, multiple warehouse facilities, and the organization’s award-winning team of service technicians at the company’s Illinois and Indiana locations.
“We are very pleased to announce Will’s promotion to service manager,” said Michael Fair, Director of Business Development. “Will’s tenure here covers nearly two decades, and his knowledge of the different roles of technicians, warehouse workers and dispatchers makes him the ideal choice for this role.”
In his 17 years with Pulse, Miceli has been successful in several roles, including the past five years as Service Technician. The Palatine, Illinois, native earned an Associate’s Degree from Harper College and has continued to further his education in the industry by earning certifications from Sharp, Epson, Kyocera, HP and Oki. In his spare time, he enjoys outdoor activities including hunting and fishing.
Miceli said, “As we continue our expansion into Indiana with a new facility, the role that our warehouse team, technicians and dispatchers play will become even more critical. I’m glad to have the chance, as service manager, to help with this expansion.”
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About Pulse Technology
Pulse Technology is a leader in the field of print management, network services (IT) and other office solutions including furniture design and sales, office products and promotional products, with a history dating back to 1921. Pulse Technology is the re-branded name for several well-known area businesses: Des Plaines Office Equipment, McShane’s, and Kramer Leonard. With locations in Chesterton, Indiana; Chicago, Rockford and Schaumburg, Illinois, Pulse Technology serves the needs of businesses across the Midwest.
The firm provides products and services to a diverse client base that includes schools, hospitals, law offices, accounting firms, and financial institutions, among others. The firm has won the Sharp Document’s Hyakuman Kai award for sales excellence since 1988 and the Elite Dealer by ENX Magazine since 2007, and has been named to the Inc. 5000 list for fastest-growing businesses across the United States.
