Melville, NY (July 12, 2022) — More than 150 service leaders attended Engineering and Solutions Summit events in June hosted by Canon U.S.A., Inc., a leader in digital imaging solutions. The events, highlighting the Business Information Communication Group’s (BICG) award-winning service and support, were held in Nashville, Tennessee from June 7-8 and in San Diego from June 16-17.
The events were the first to feature in-person attendance since 2019, with the previous two editions held virtually. In total, 152 service leaders from 67 dealerships – representing 23 of the 25 dealers who are part of the company’s Advanced Partner Program (APP) – attended and had the opportunity to participate in informational sessions on products, business, customer experience and Canon service innovations and strategies.
The Engineering and Solutions Summit featured the theme “Building Tomorrow” with a general session offering information on Canon’s latest enterprise solutions, as well as industry updates regarding hiring technicians, installation and training in professional services and PRISMAService and service marketing.
“We were thrilled to be back in the field with our dealer service leaders,” said Lee Farrell, vice president and general manager, engineering services and solutions, Canon U.S.A. “It was great to see familiar faces and meet many new partners. As always, our focus for the summit was on strengthening our dealer partnerships and growing our current and future business together.”
Dealers expressed their support for the return of in-person events and the benefits of reinforcing partnerships.
“The summit provided valuable information on both products and the industry while reaffirming Canon’s commitment to its dealer partnerships,” said Joe Pesetsky, regional vice president of technical service for Pacific Office Automation. “It’s important to create a foundation for successful service delivery, and the ability to hold the event in person was helpful in learning about industry updates and bolstering business relationships.”
Added Mark Langford, regional service manager, Ohio, for dealer Gordon Flesch:
“We believe Canon does a great job of supporting our dealership, and the return of the Engineering and Solutions Summit offered valuable information and helped reinforce our strong relationship,” Langford said.
Canon U.S.A. Inc. has been recognized for its quality customer service in the past, being named as a Center of Excellence by BenchmarkPortal for the 13th consecutive year in 2021, garnering one of the most prestigious awards in the customer service and support industry. Canon was also named one of the recipients of a Buyers Lab (BLI) 2021–2022 PaceSetter Award in Healthcare: Visionary Leader.
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About Canon U.S.A. Inc.
Canon U.S.A. Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.6 billion in global revenue, its parent company, Canon Inc. (NYSE: CAJ), as of 2021 has ranked in the top-five overall in U.S. patents granted for 36 consecutive years† and was one of Fortune magazine’s World’s Most Admired Companies in 2022. Canon U.S.A. was featured in Newsweek’s Most Loved Workplaces list for 2021, ranking among the top 100 companies for employee happiness and satisfaction at work. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
† Number of patents for 2021 are based on figures released by IFI CLAIMS Patent Services. Figures for 2005 to 2020 are based on information issued by the United States Patent and Trademark Office.
