Schaumburg, IL (April 19, 2021) — Pulse Technology, a technology company serving the IT, managed print services (MPS) and other needs of businesses throughout the Midwest and beyond, has named Rosemary Wright of Hoffman Estates, Illinois, to the position of Dispatch Specialist.
In this role, she will coordinate and fulfill incoming requests for technology or service support from Pulse Technology’s MPS and IT clients. Pulse Technology maintains a full department of service technicians who work in the field at client locations throughout Illinois and Indiana.
Prior to joining Pulse Technology, she was a Customer Service Representative at LifeTech, a provider of home respiratory equipment and services in Elmhurst. She held a similar customer service role previously at Aramsco & Interlink Supply in Chicago.
She holds a license in cosmetology, a field she worked in previously. Currently, she is enrolled at Harper College, where she will earn her bachelor’s degree in 2023.
One of her out of office activities is volunteering to help the non-profit organization Feeding My Starving Children, a nonprofit organization that coordinates the packaging and distribution of food to people in developing nations.
She also enjoys traveling to Guatemala, where many of her mother’s family members still live. She and her husband, Charlie, live in Hoffman Estates.
Vince Miceli, vice president at Pulse Technology, said, “We are very pleased to welcome Rosemary to the Pulse family. Coordinating the technician and service calls is an integral part of what we do, and we know that Rosemary’s strong customer service background will be of great value to our clients in helping resolve their equipment and service needs.”
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About Pulse Technology
Pulse Technology is a leader in the field of print management, network services (IT) and other office solutions including furniture design and sales, office products and promotional products, with a history dating back to 1921. Pulse Technology is the re-branded name for several well-known area businesses: Des Plaines Office Equipment, McShane’s, and Kramer Leonard. With locations in Chesterton, Indiana; Chicago, Rockford and Schaumburg, Illinois, Pulse Technology serves the needs of businesses across the Midwest.
The firm provides products and services to a diverse client base that includes schools, hospitals, law offices, accounting firms, and financial institutions, among others. The firm has won the Sharp Document’s Hyakuman Kai award for sales excellence since 1988 and the Elite Dealer by ENX Magazine since 2007, and has been named to the Inc. 5000 list for fastest-growing businesses across the United States.
