Little Rock, ARK (April 5, 2021) — For the fifth straight year, Datamax Arkansas has earned the coveted Canon Association of Technical Service Professionals (ATSP) National Service Recognition Award.
This accolade once again puts Datamax’s service team in elite company, demonstrating the company’s commitment to enabling service personnel with the ongoing skills and expertise to provide a superior client experience. To qualify, dealerships must have 75 percent of its service representatives certified, equating to hundreds of hours in online and model-specific training for individual technicians.
“These technicians, and their supervisors, have a tremendous amount of pride when it comes to obtaining this award. I commend them all for their efforts,” Datamax Arkansas Service Manager Mark McKinney says. “They care deeply about the level of service they are capable of providing, and in the overall success of this company, and I think this ATSP certification reflects that.”
The ATSP program consists of six core exams, with several modules included with each exam, along with an equipment-specific test. The job function-based exams are designed to measure both the knowledge and the demonstration of the skills that are required in real-world settings for a support professional against a set of standards for competency and performance.
“We congratulate you once again on your dealership’s achievement and value the dedication you have demonstrated to earn this recognition in the proud tradition of the Association of Technical Service Professionals,” said Leroy J. Farrell, vice president and general manager, engineering services and solutions, Business Information Communications Group at Canon USA. “This achievement clearly demonstrates your dedication and commitment to providing superior customer service.”
Additionally, this ATSP certification provides Datamax priority access to Canon’s Tier 3 support, bringing in the highest level of expertise for troubleshooting and faster resolution to unique Canon equipment issues a client may face.
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About Datamax
Datamax Inc. offers the latest equipment and solutions in technology to increase efficiency and productivity in customers’ offices. Datamax Inc. has been in business for over 60 years with offices in Arkansas and Texas and more than 250 employees in two states.
