Ramsey, NJ (July 12, 2017) — Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announced that Meritech, Inc. has been honored with a 2017 Pro-Tech Service Award, an award given to those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. Meritech Inc. will also receive special recognition for its longstanding excellence and a 25-year Konica Minolta Pro-Tech obelisk, as this marks the 25th consecutive year that the dealership has earned this award.
“As part of our commitment to assuring the highest performance standards across our organization, we find it important to recognize those dealerships that are focused on delivering excellent service,” said Jim Ingrassia, vice president, Solutions Support Division, Konica Minolta. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.”
Meritech is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To attain the Pro-Tech standard, each element of Meritech’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“Meritech is proud to have been awarded The Pro-Tech Service Award for 25 consecutive years,” said Dennis Bednar, president of Meritech, Inc. “The Pro-Tech award symbolizes our commitment to offering the best business practices in our marketplace and we are ecstatic to showcase this achievement. This award provides our customers with another great reason to rely on Konica Minolta and Meritech for all of their printing needs.”
Konica Minolta Business Solutions’ Pro-Tech program requires that the authorized dealer’s service department meet strict requirements to ensure it is providing the best customer and product support for their Konica Minolta devices in the field. These requirements include maintaining proper technical and product training for their service technicians, utilizing the latest Konica Minolta service programs and working within the guidelines of Konica Minolta policies and procedures. Additionally, Pro-Tech dealers must allow random inspections of their Konica Minolta products at customer locations as verification that products are well maintained and that their customers are satisfied with the level of service and product support that the dealer is providing.
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About Konica Minolta
Konica Minolta Business Solutions U.S.A. is reshaping and revolutionizing the Workplace of the Future. With our comprehensive portfolio, we deliver solutions to leverage mobility, cloud services and optimize business processes with workflow automation. Our All Covered IT Services division offers a range of IT strategy, support, and network security solutions across all verticals. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for ten consecutive years and is proud to be ranked on the Forbes 2016 America’s Best Employers list. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for five years in a row. We partner with our customers to give shape to ideas and work to bring value to our society.
