Phoenix (May 31, 2017) — LMI Solutions, an award-winning provider of managed business services infrastructure (products, services, and solutions) for market leading resellers across North America is pleased to announce the promotion of well-known industry guru Steve Geishirt to Senior Director of Technical Services.
Geishirt is well known throughout the North American dealer community for his outstanding commitment and contribution to service excellence. With 28 years of industry experience including service leadership positions with Parts Now and now LMI Solutions, dealers continue to benefit from his in class training programs, field support for technical staff, printer repair videos, industry articles, and multiple service oriented projects for many of the industry’s largest MPS providers.
This assignment marks another recent expansion of LMI’s commitment to providing dealers with unparalleled support of their sales, operations, and service personnel.
As the senior director of technical services, Geishirt will be responsible for developing and supporting technical training and support services to help LMI dealers improve profitability and customer satisfaction by achieving the following:
- Access to live & on demand service training;
- Development of new & innovative training curriculum;
- Quicker problem detection;
- Effective problem prevention;
- Improved first call resolution;
- Parts cost reduction;
- Streamlining service inventory;
- Ongoing technical updates;
- Easier access to technical resources.
“Steve’s reputation within the technical community is unparalleled and we’re committed to helping him lead our LMI technical support services so our dealers can improve their service proficiencies and their profits,” stated Gary Willert, president and CEO of LMI Solutions.
“I’m excited to expand the technical training and support programs we built at Parts Now with the new resources and support of a great company like LMI Solutions behind me,” Geishirt said. “Dealers know how important their service departments are to their success and my new role is to make sure they have the support they need to be professional and profitable.”
Geishirt started with Parts Now in 1989 with a degree in electronics and quickly moved from repairing boards and rebuilding fusers to overseeing the repair department. His knowledge and ability to coach technical personnel on printer technology provided further advancement into dealer training where he was able to quickly make dealers grow their service capabilities and their margins at the same time.
As an extension of his commitment to dealer development, he has also written many technical articles that have been published globally in English, Spanish, Portuguese, French and Chinese. He has also won numerous industry awards for his technical articles and contributions to the industry. In 2004, with the help of his staff, Geishirt was published with his first book, Intro to Monochrome Printers. The book still remains one of a kind for field technicians and support personnel looking to advance their technical competencies.
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About LMI Solutions
LMI Solutions is an award-winning, turnkey Managed Business Services Infrastructure provider to the market, as well as an R2 certified manufacturer, distributor and recycler of premium replacement toner cartridges, related imaging supplies, and remanufactured printers. LMI distributes more than 5,000 SKUs, including the most popular OEM products, and is a recognized global leader for empowering dealers with Managed Print Services & Support throughout North America. Recently, INTEC member voting selected LMI as the Winner of “The People’s Choice Award,” following the BTA’s “Best Remanufactured Cartridges,” and recognition from the MPSA and the coveted Readers’ Choice Award for the industries “Best MPS Program” and “MPS Infrastructure Provider.”
